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ADSL very slow connection

prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

ADSL very slow connection

Hi there!

 

I know that is another topic of this type. However, I tried to resolve the situation after reading many topics but without success.

So I will describe my problem ...

Just returned from a 2 weeks holidays and noticed that my internet works very slowly ... sometimes I even have a problem with the opening of a web page ... before my holiday my internet speed  was generally from 3 to 5 Mbps.

Paste a couple of information which may help solve my problem ...

Unfortunately I do not have phone to check the noise...

Yesterday I talked with plusnet support on webchat and I heard: Ashley: The speed is showing as correct however I can see some errors on the line that could be causing this problem. It would be worth going through some checks and reporting the fault further"

I also tried to change ADSL Filter but nothing happend.

My router is Technicolor TG582n (got it from 2014)

DSL Connection  

Link Information
       
Uptime: 0 days, 0:51:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,027 / 5,459
Data Transferred (Sent/Received) [MB/MB]: 29.11 / 219.14
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 24.8 / 45.0
SN Margin (Up/Down) [dB]: 6.6 / 7.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3,032 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3 / 146,777
HEC Errors (Up/Down): 1 / 755,256

 

And some ionformation from http://speedtest.btwholesale.com/

Download Speed (Mbps): 0.90

Upload Speed (Mbps): 0.81

Ping Latency(ms): 41.50

 

BT BROADBAND AVAILABILITY CHECKER

https://www.btwholesale.com/includes/adsl/main.html

Telephone Number 0117 on Exchange AVONMOUTH is served by Cabinet 31

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available -- --
ADSL Max Up to 4 -- 3 to 7 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- -- Available -- --

Other Offerings

     

Availability Date

   
ADSL Multicast -- -- -- Available -- --

 Moderator's note by Dick (Strat) Full telephone number removed from a public forum.

9 REPLIES
prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

Re: ADSL very slow connection

Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: ADSL very slow connection

That speed test result, in conjunction with the line stats you've given is odd.

 

I've advise getting a fault reported at https://faults.plus.net so we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

Re: ADSL very slow connection

I just did

Question #126313406

Community Veteran
Posts: 5,109
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: ADSL very slow connection


Chris wrote:

That speed test result, in conjunction with the line stats you've given is odd.

 

I've advise getting a fault reported at https://faults.plus.net so we can investigate further.


I think they may have skipped the actual speed test that time, and gone directly to the diagnostics page to get the IP profile, and so the speed test result shown is just some random number.

prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

Re: ADSL very slow connection

After sending a ticket to support team iv got a lot of DC today.

And now after connecting to the internet it looks even worse than before...

 

DSL Connection  

Link Information
       
Uptime: 0 days, 0:11:14
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 984 / 5,579
Data Transferred (Sent/Received) [MB/GB]: 586.74 / 2.27
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 24.9 / 45.0
SN Margin (Up/Down) [dB]: 5.8 / 8.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 126 / 0
Loss of Signal (Local/Remote): 14 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 93,954 / 8
FEC Errors (Up/Down): 29,413 / 1,070,877
CRC Errors (Up/Down): 1,071 / 18,984
HEC Errors (Up/Down): 493 / 79,174

 

Download Speed (Mbps): 0.51

Upload Speed (Mbps): 0.77

Ping Latency(ms): 40.88

Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: ADSL very slow connection

The mean time between errors on your line is at 1 second, so your line is erroring very very regularly.
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 24.8 45.0
SNR Margin: 6.5 10.3
Errored Seconds: 3 762
HEC Errors: 2  
Cell Count: 11655601 120177288
Speed: 1016 5159
 
Maximum Stable Rate (KBPS): 21568 Fault Threshold Rate (KBPS): 17254
Mean Time Between Retrains (Seconds): 21159 Mean Time Between Errors Upstream (Seconds): 855
Indicative Line Quality: R Mean Time Between Errors Downstream (Seconds): 1
There are a huge amount of drops, especially yesterday on your line. This is not going to be helping at all. I'll respond to your fault ticket shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

Re: ADSL very slow connection

 

I do some ping www.google.com -t 

100 attempts 21% lost

 

Superuser
Superuser
Posts: 11,912
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: ADSL very slow connection

You really need t get your hands on a phone - it is an essential diagnostic tool necessary to confirm that you have a dial tone and no noise.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.

prz3m3k
Hooked
Posts: 8
Registered: 24-05-2016

Re: ADSL very slow connection

I will try to borrow some phone and check it.

 

Anyway from about 3 days internet was much better few tests on http://www.speedtest.btwholesale.com/ was showing more than 4Mbps, yesterday and today speed drop again and its 2.9 Mbps