ADSL very slow connection
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ADSL very slow connection
on 24-05-2016 11:31 AM - last edited on 24-05-2016 12:05 PM by Strat
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Hi there!
I know that is another topic of this type. However, I tried to resolve the situation after reading many topics but without success.
So I will describe my problem ...
Just returned from a 2 weeks holidays and noticed that my internet works very slowly ... sometimes I even have a problem with the opening of a web page ... before my holiday my internet speed was generally from 3 to 5 Mbps.
Paste a couple of information which may help solve my problem ...
Unfortunately I do not have phone to check the noise...
Yesterday I talked with plusnet support on webchat and I heard: Ashley: The speed is showing as correct however I can see some errors on the line that could be causing this problem. It would be worth going through some checks and reporting the fault further"
I also tried to change ADSL Filter but nothing happend.
My router is Technicolor TG582n (got it from 2014)
DSL Connection | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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And some ionformation from http://speedtest.btwholesale.com/
Download Speed (Mbps): 0.90
Upload Speed (Mbps): 0.81
Ping Latency(ms): 41.50
|
https://www.btwholesale.com/includes/adsl/main.html
Telephone Number 0117 on Exchange AVONMOUTH is served by Cabinet 31
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 5.5 | -- | 3 to 8 | Available | -- | -- | ||
ADSL Max | Up to 4 | -- | 3 to 7 | Available | -- | -- | ||
WBC Fixed Rate | 2 | -- | -- | Available | -- | -- | ||
Fixed Rate | 2 | -- | -- | Available | -- | -- | ||
Other Offerings |
Availability Date |
|||||||
ADSL Multicast | -- | -- | -- | Available | -- | -- |
Moderator's note by Dick (Strat) Full telephone number removed from a public forum.
Re: ADSL very slow connection
24-05-2016 12:21 PM
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Re: ADSL very slow connection
24-05-2016 12:25 PM
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That speed test result, in conjunction with the line stats you've given is odd.
I've advise getting a fault reported at https://faults.plus.net so we can investigate further.
Re: ADSL very slow connection
24-05-2016 12:28 PM
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I just did
Question #126313406
Re: ADSL very slow connection
24-05-2016 4:25 PM
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@Chris wrote:
That speed test result, in conjunction with the line stats you've given is odd.
I've advise getting a fault reported at https://faults.plus.net so we can investigate further.
I think they may have skipped the actual speed test that time, and gone directly to the diagnostics page to get the IP profile, and so the speed test result shown is just some random number.
Re: ADSL very slow connection
25-05-2016 1:29 PM
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After sending a ticket to support team iv got a lot of DC today.
And now after connecting to the internet it looks even worse than before...
DSL Connection | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Download Speed (Mbps): 0.51
Upload Speed (Mbps): 0.77
Ping Latency(ms): 40.88
Re: ADSL very slow connection
26-05-2016 11:59 AM
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Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 24.8 | 45.0 |
SNR Margin: | 6.5 | 10.3 |
Errored Seconds: | 3 | 762 |
HEC Errors: | 2 | |
Cell Count: | 11655601 | 120177288 |
Speed: | 1016 | 5159 |
Maximum Stable Rate (KBPS): | 21568 | Fault Threshold Rate (KBPS): | 17254 |
Mean Time Between Retrains (Seconds): | 21159 | Mean Time Between Errors Upstream (Seconds): | 855 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 1 |
Re: ADSL very slow connection
26-05-2016 12:04 PM - edited 26-05-2016 12:05 PM
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Re: ADSL very slow connection
27-05-2016 11:09 PM
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You really need t get your hands on a phone - it is an essential diagnostic tool necessary to confirm that you have a dial tone and no noise.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL very slow connection
29-05-2016 5:46 PM
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I will try to borrow some phone and check it.
Anyway from about 3 days internet was much better few tests on http://www.speedtest.btwholesale.com/ was showing more than 4Mbps, yesterday and today speed drop again and its 2.9 Mbps
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