ADSL upload speed
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ADSL upload speed
13-01-2016 10:30 AM
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for example:-
Using BTW speed test this morning at 9.52am it shows
download speed 2.06
upload 0.00
ping latency 0.00
If I switch the router off and then back on again the upload speed returns.
Using BTW speed test this morning at 10.01am it shows
download speed 2.25
upload 0.36
ping latency 55.25
So I'm assuming something is happening overnight to knock it out but I don't know what.
The only router I have is a Thomson TG585 v8 software release 8.2.7.8 (issued by plusnet a few years ago). The position of the router has not changed since it was installed about 7 years ago. Nothing else in the house has changed and there is nothing on a timer in the house either.
I don't know anything about broadband so I'm at a loss to know why it's suddenly doing it.
Re: ADSL upload speed
15-01-2016 11:00 AM
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Can you please take a look at the speed issues thread - link below - and post all of the requested information?
Is the phone line quiet? Dial 17070 option 2
Edit - corrected phone no.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL upload speed
16-01-2016 4:10 PM
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I'm pleased to say that after a week and half the problem seems to have gone away. Not sure how or why it's gone but I'm just glad it has.
Re: ADSL upload speed
16-01-2016 10:20 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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