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ADSL struggling with initial connection to YouTube and eBay (specifically)

pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

ADSL struggling with initial connection to YouTube and eBay (specifically)

Almost every time I try to connect to YouTube or eBay, and occasionally Google and reddit, I get a loooong wait of 20 to 240 seconds to before it connects. Once it's connected the first time, it's absolutely fine - for a while. Only these sites, and I think on every device/browser (though I will check).
I realise there is a place for traffic shaping etc. but this is getting a bit silly.  Is this something that can be solved, or is it a new feature of Plusnet's ADSL service?
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Hi there,
I can't imagine why our network might cause problems specifically just with those sites.
Definitely do try other devices and browsers if you haven't already please and let us know the results of a trace route to the sites you've mentioned too please.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Thanks Adam. Here's a traceroute:
[tt]traceroute: Warning: my.ebay.co.uk has multiple addresses; using 66.211.185.106
traceroute to my-intl.g.ebay.com (66.211.185.106), 64 hops max, 52 byte packets
1  dsldevice (192.168.1.254)  4.376 ms  1.168 ms  1.009 ms
2  lo0-central10.ptn-ag03.plus.net (195.166.128.192)  20.037 ms  22.103 ms  25.359 ms
3  link-b-central10.ptn-gw02.plus.net (212.159.2.13Cool  20.248 ms  22.069 ms  20.773 ms
4  xe-5-3-0.ptw-cr02.plus.net (212.159.0.110)  20.976 ms  23.780 ms  22.664 ms
5  195.99.126.182 (195.99.126.182)  20.903 ms  25.552 ms  20.854 ms
6  166-49-211-240.eu.bt.net (166.49.211.240)  20.983 ms  23.898 ms
   166-49-211-242.eu.bt.net (166.49.211.242)  24.448 ms
7  80.157.129.113 (80.157.129.113)  26.538 ms
   193.159.165.81 (193.159.165.81)  23.224 ms  20.604 ms
8  was-sb1-i.was.us.net.dtag.de (62.154.5.13Cool  111.683 ms  111.752 ms  111.800 ms
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  *^C[/tt]
I don't know much about these things, but after that the My eBay site works fine in my browser, but traceroute still does the above.  Same story for YouTube.
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

The traceroute to Ebay is fine as some destinations won't respond to a ping request.
Do you have any other devices you can test?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 488
Thanks: 39
Fixes: 2
Registered: ‎26-09-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Can you check whether it's on one of these sometimes troublesome 146 addresses?
pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

It's an 87 address not 146.
I'll fire up my old desktop PC and check from there.
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Let us know how you get on.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Same problems on every device/machine/browser, and getting worse.
The only thing I've found that helps sometimes is if I search for the video, then click the link, it works and also 'kicks' any of the other YouTube tabs into loading. Almost like getting referred to YouTube from Google is OK, but going direct to YouTube isn't. Note that the www.youtube.com tab had already been open for about 30 secs when I started recording:

I know this situation sounds mental but it's now beginning to drive me up the wall.
I've seen the same issues now with YouTube, reddit, Google (but not Bing!), eBay, and Windows Update on my desktop PC. Meanwhile, I can download other stuff fine (e.g. GBs of data from Steam, or streaming HD video from Amazon).
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Which router are you using?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

My top-of-the-line Technicolor TG582n, although I have WiFi turned off and a TP-Link wireless AP running out of it. (So I have as short as possible a distance between the BT box and my Technicolor router, then the TP-Link box runs on a huge ethernet/PoE cable into the middle of the flat).  
I'm guessing I should try it for a while just using the Technicolor's WiFi and removing the TP Link thing to eliminate that as the culprit....
pidg
Newbie
Posts: 7
Registered: ‎17-01-2015

Re: ADSL struggling with initial connection to YouTube and eBay (specifically)

Just a quick update - I replaced my Technicolor TG582n with a shiny new TP-Link one, and the problems seem to have stopped (still connecting through the secondary wireless AP box). So either the Technicolor was at fault, or something else that has resolved itself.  Crazy