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ADSL speeds after upgrade to Fibre

freeallbadgers
Newbie
Posts: 3
Registered: ‎27-09-2014

ADSL speeds after upgrade to Fibre

Had fibre installed yesterday but I'm still getting ADSL speeds 2.3Mb/s down (the estimate was 38 Mb/s), but the upload has increased to 8-11 Mb/s
I've connected directly to the openreach modem via ethernet and its still the same  Angry
I
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: ADSL speeds after upgrade to Fibre

This won't have updated https://portal.plus.net/my.html?action=data_transfer_speed
Give them a call
Moderator
Moderator
Posts: 19,259
Thanks: 2,158
Fixes: 348
Registered: ‎11-01-2008

Re: ADSL speeds after upgrade to Fibre

Probably needs an update to your profile, what's your current line speed in the member centre?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

freeallbadgers
Newbie
Posts: 3
Registered: ‎27-09-2014

Re: ADSL speeds after upgrade to Fibre

Estimated line speed:
    38Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-09-26 04:50:03
Current line speed:
    2.3 Mb
Moderator
Moderator
Posts: 19,259
Thanks: 2,158
Fixes: 348
Registered: ‎11-01-2008

Re: ADSL speeds after upgrade to Fibre

As Jim says give them a call to get that updated

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

freeallbadgers
Newbie
Posts: 3
Registered: ‎27-09-2014

Re: ADSL speeds after upgrade to Fibre

Ok will do, thanks for the quick replies.