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ADSL speeds after upgrade to Fibre

freeallbadgers
Hooked
Posts: 5
Registered: ‎27-09-2014

ADSL speeds after upgrade to Fibre

Had fibre installed yesterday but I'm still getting ADSL speeds 2.3Mb/s down (the estimate was 38 Mb/s), but the upload has increased to 8-11 Mb/s
I've connected directly to the openreach modem via ethernet and its still the same  Angry
I
5 REPLIES 5
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: ADSL speeds after upgrade to Fibre

This won't have updated https://portal.plus.net/my.html?action=data_transfer_speed
Give them a call
dvorak
Moderator
Moderator
Posts: 29,498
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Registered: ‎11-01-2008

Re: ADSL speeds after upgrade to Fibre

Probably needs an update to your profile, what's your current line speed in the member centre?
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freeallbadgers
Hooked
Posts: 5
Registered: ‎27-09-2014

Re: ADSL speeds after upgrade to Fibre

Estimated line speed:
    38Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-09-26 04:50:03
Current line speed:
    2.3 Mb
dvorak
Moderator
Moderator
Posts: 29,498
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: ADSL speeds after upgrade to Fibre

As Jim says give them a call to get that updated
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
freeallbadgers
Hooked
Posts: 5
Registered: ‎27-09-2014

Re: ADSL speeds after upgrade to Fibre

Ok will do, thanks for the quick replies.