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ADSL painfully slow after being away for a couple of months

Jezzah
Newbie
Posts: 6
Registered: 07-02-2014

ADSL painfully slow after being away for a couple of months

Heya,
Had a similar fault to this before and it was able to be sorted in a few mins!
ADSL Link Downstream Upstream
Connection Speed 283 kbps 756 kbps
Line Attenuation 57.5 db 34.0 db
Noise Margin 7.3 db 6.2 db
Basically the connection used to be able to download at a 4-5mbits/s but now it's only able to download at 200kbps. When I posted about this previously an admin named "Linn K" was able to sort it, apparently the speed profile was set incorrectly! Would it be possible to check again for me?
Cheers Smiley
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: ADSL painfully slow after being away for a couple of months

Hi Jezzah,
I've just had a look into this for you.
It looks to be a different issue to last time.
The connection appears to be dropping in and out fairly frequently,  that in turn has led to the reduced IP profile.
We'll need to investigate this as a fault for you in order to get that fixed. Please report that with us over at http://faults.plus.net as soon as you can.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 10,343
Thanks: 1,858
Fixes: 19
Registered: 22-08-2007

Re: ADSL painfully slow after being away for a couple of months

Hi,
I doubt there is anything wrong with your profile.  The synch speed is diabolical - DS is slower than US.
This has all the hall marks of a phone line fault.
Is there a dial tone?
Is the line noisy?  Dial 17070 option 2.
Is the router plugged into the master socket?
Are there any extensions?
You can find the current profile settings by running the BTw speed test - further diagnostics and by looking here - https://portal.plus.net/my.html?action=data_transfer_speed - the "current speed" is the PN Profile.
...Adam posted first!
Jezzah
Newbie
Posts: 6
Registered: 07-02-2014

Re: ADSL painfully slow after being away for a couple of months

Heya
Tried the 17070 quiet test, there was no noticeable noise and the router is in the mater socket (only one socket). I've raised a support ticket so will see what happens!
Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: ADSL painfully slow after being away for a couple of months

Thanks for raising that.
It's gone through to our Faults team and they'll be in touch as soon as possible.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: ADSL painfully slow after being away for a couple of months

It's looking more stable from our side now and the speed has increased back to over 3Mb, let us know if you have any other issues we can help with.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff