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ADSL drops due to engineering works

Rising Star
Posts: 110
Thanks: 10
Registered: ‎07-12-2020

ADSL drops due to engineering works

Openreach and morrisons telecoms have been out fittng new fibre connections.

Every day for the past week my router has been dissconnecting and resyncing at a lower speed.

Last week the line synced at 20800kbps its now down to 15200kbps and 12db.

I'm going to be upgrading to fibre but not with plusnet now.

Posts: 23,203
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: ADSL drops due to engineering works

@weeally46 wrote:

I'm going to be upgrading to fibre but not with plusnet now.

Is that because of the speed change?

In the circumstances you have described, the outcome would be the same with all ISPs.  The change you describe is how BT's line management infrastructure works - if there are repeated drops then the Dynamic Line Management (DLM) will make adjustments to improve stability.  The automated system has no knowledge that the issues were (might have been) caused by engineering works.

Is this ADSL or FTTC?  If ADSL, those speeds suggest that you are very close to the exchange.  If FTTC, they infer that you are some significant distance from the green cabinet.

FTTC should correct itself automatically.

ADSL might do so also, unless the banding is deemed chronic, in which case a manual DLM reset will need to be requested from support.  A quick phone call to the support desk should get that done for you.

It is also with checking out the usual causes of these issues.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].


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