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ADSL customer 12M can I upgrade to a fibre package on 12M

ware90
Hooked
Posts: 8
Registered: ‎20-08-2020

ADSL customer 12M can I upgrade to a fibre package on 12M

Hi I'd like to upgrade to 12M Fibre not 18M, previously I did this many years ago is this possible to upgrade from ADSL 12M to Fibre Extra 12M and not 18M

Kind regards
6 REPLIES 6
jab1
Legend
Posts: 17,073
Thanks: 5,466
Fixes: 254
Registered: ‎24-02-2012

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

@ware90 I don't quite understand the question. Fibre packages are either Unlimited Fibre (40/10) or Unlimited Fibre Extra (80/20). If you post the results of BT Broadband (obscuring your phone number) we could explain your options.

John
bmc
Hero
Posts: 3,256
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Registered: ‎28-02-2017

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

@ware90 

Do you mean 12 months as opposed to 18 months?

 

Brian

jab1
Legend
Posts: 17,073
Thanks: 5,466
Fixes: 254
Registered: ‎24-02-2012

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

Ah, never thought of that, @bmc - thanks. If that is the case, the OP probably needs to ring retentions.

John
ware90
Hooked
Posts: 8
Registered: ‎20-08-2020

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

Hi apologies, am awaiting a plusnet staff to answer this also,

Yes I'm on a 12 momth ADSL

I'd like to upgrade to Fibre 66mbps

But on a 12 month C, which I'm currently on with ADSL online system only offering me 18M, previously years ago I managed to upgrade from ADSL 12month to Fibre 12Month.

Regards
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

@ware90 

Ring the Customer Options Team on 0800 013 2632 and tell them what you want with the alternative of you moving on. You can't do it on this forum.

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
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Registered: ‎07-12-2017

Re: ADSL customer 12M can I upgrade to a fibre package on 12M

Hiya @ware90, thanks for getting in touch. I am really pleased you are looking to renew with us Smiley

 

As the other users have mentioned if you give our customer options team a call (on the number @Baldrick1 has kindly provided above) the team will be able to assist with this for you.

 

Please just get back to us should you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team