ADSL customer 12M can I upgrade to a fibre package on 12M

[#1]

Hi I'd like to upgrade to 12M Fibre not 18M, previously I did this many years ago is this possible to upgrade from ADSL 12M to Fibre Extra 12M and not 18M

Kind regards

[#2]

@ware90 I don't quite understand the question. Fibre packages are either Unlimited Fibre (40/10) or Unlimited Fibre Extra (80/20). If you post the results of BT Broadband (obscuring your phone number) we could explain your options.

[#3]

@ware90 

Do you mean 12 months as opposed to 18 months?

Brian

[#4]

Ah, never thought of that, @bmc - thanks. If that is the case, the OP probably needs to ring retentions.

[#5]

Hi apologies, am awaiting a plusnet staff to answer this also,

Yes I'm on a 12 momth ADSL

I'd like to upgrade to Fibre 66mbps

But on a 12 month C, which I'm currently on with ADSL online system only offering me 18M, previously years ago I managed to upgrade from ADSL 12month to Fibre 12Month.

Regards

[#6]

@ware90 

Ring the Customer Options Team on 0800 013 2632 and tell them what you want with the alternative of you moving on. You can't do it on this forum.

[#7]

Hiya @ware90, thanks for getting in touch. I am really pleased you are looking to renew with us

As the other users have mentioned if you give our customer options team a call (on the number @Baldrick1 has kindly provided above) the team will be able to assist with this for you.

Please just get back to us should you have any further queries.