cancel
Showing results for 
Search instead for 
Did you mean: 

ADSL connection speed varies enormously many times a day

BertCoules
Grafter
Posts: 251
Thanks: 5
Registered: ‎12-07-2008

Re: ADSL connection speed varies enormously many times a day

I have a Plusnet-supplied Thomson TG 585 v8.
Bert
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: ADSL connection speed varies enormously many times a day

Perhaps someone familiar with that router could say if it has an idle timeout setting.
What version of the firmware do you have on that? I'm wondering if you need an update.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
BertCoules
Grafter
Posts: 251
Thanks: 5
Registered: ‎12-07-2008

Re: ADSL connection speed varies enormously many times a day

I just checked, and I have firmware 8.2.7.8 which I believe is the latest version.  I can't see any information about an idle timeout setting.  And actually, thinking about it, the connection has been idle for lengthy periods in the past without dropping the line, so I rather doubt if that's the problem.
Bert
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: ADSL connection speed varies enormously many times a day

Yes, 8.2.7.8 is the latest TG585v8 software.
There might be an idle timeout setting somewhere in the CLI but I'm fairly sure it doesn't appear on the GUI. My settings are default and I don't get disconnections.
David
BertCoules
Grafter
Posts: 251
Thanks: 5
Registered: ‎12-07-2008

Re: ADSL connection speed varies enormously many times a day

This problem seems to be getting worse, with disconnections/extreme speed drops happening more and more frequently.
I was thinking that I could live with it until I change to fibre (in two weeks time) but I was wrong.  So I'll take the advice offered here and try a different router.
Bert
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ADSL connection speed varies enormously many times a day

If that doesn't fix the issue then raise a fault for us to look at https://faults.plus.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
BertCoules
Grafter
Posts: 251
Thanks: 5
Registered: ‎12-07-2008

Re: ADSL connection speed varies enormously many times a day

I'll do that, thanks.
Bert