ADSL broadband test results being ignored by CS Staff - Please help
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ADSL broadband test results being ignored by CS Staff - Please help
on 02-08-2019 9:40 AM - last edited on 02-08-2019 12:22 PM by Strat
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Please can someone at PlusNet ensure my issue is being dealt with?
##internal##
speed test conducted for customer. result was 3.6 mbps. within range. line dropped, called customer back left voice mail advising of results.
Kind regards,
[CSA Removed]
[Email notification sent to: **************@gmail.com]
Still receiving very low speeds, performed further tests on http://speedtest.btwholesale.com/
Download Speed (Mbps): 0.56
Upload Speed (Mbps) : 0.51
Ping Latency (ms): 1306
Reset router and ran test again.
Download speedachieved during the test was - 0.56 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.25 Mbps
Further investigation required.
Download Speed (Mbps): 0.08
Upload Speed (Mbps) : 0.54
Ping Latency (ms): 1174
Download Speed (Mbps): 0.48
Upload Speed (Mbps) : 0.54
Ping Latency (ms): 1165
Further Diagnostics - The browser session has timed out.
Download Speed (Mbps): 0.72
Upload Speed (Mbps) : 0.46
Ping Latency (ms): 1325
Download speedachieved during the test was - 0.72 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.18 Mbps
Upload speed achieved during the test was - 0.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
IT APPEARS I AM THE ONLY PERSON DOING ANYTHING ABOUT MY ONGOING LACK OF BROADBAND & SERVICE. PLEASE ESC ALATE THIS FAULT FOR A RESOLVE. ALTERNATIVELY, REMOVE MY CONTRACT DATE SO I CAN CHANGE PROVIDER TO A COMPANY THAT CAN PROVIDE BOTH BROADBAND & SERVICE THAT IS FIT FOR PURPOSE.
THIS IS A SHAMBLES
Upload Speed (Mbps) : 0.55
Ping Latency (ms): 1132
Download speedachieved during the test was - 0.56 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.18 Mbps
Upload speed achieved during the test was - 0.55Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: ADSL broadband test results being ignored by CS Staff - Please help
02-08-2019 12:09 PM
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Hi there,
Thanks for getting in touch.
I'm sorry that your broadband speed is not as expected, I appreciate you have run a few tests there to indicate this.
I have looked into the speed and have responded here with some advice on troubleshooting, you can also find this here:
If you continue to experience problems after this, please come back to us via the ticket and let us know when you've done so.
Thanks – LF
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