Hi,
I have been having problems with my broadband connection for about the last 2 months.
2 months ago I was a connection of approximately 2.5 Mbps.
1 month ago I was getting a connection of 2 Mbps.
Last weekend (22/23rd Nov) we had some electrical work done (router was probably on and off a few times) the connection then went down to < 1Mbps.
The connection kept dropping about over the next few days but has been reasonably stable since Friday/Saturday. I was hoping the speed might have picked up by now.
The link went down today but that was the first time since Sunday Nov 30 18:45:39.
I have raised a problem with plusnet and they have got back in contact with me to say that an engineer needs to come round. If is is a problem with my internal wiring then I will be charged £60! I just want to make sure that I have exhausted all avenues before requesting the engineer.
The router is a Technicolor TG582n I have had it for about 2 years. The router is plugged in to the master socket, I have tried it in the test socket as well but this didn't seem to make any difference (I've got a 2 1/2 year old running around so I don't want this exposed for too long!).
1) Would it be worthwhile ordering a new router and trying this first?
The BT line stats are coming back within the right range but I know I was getting a much faster speed two months ago and I was for about 21 months before that.
I have also attached my stats from router stats.
I am also getting strange messages on the router before the line goes down for example today , there appears to be a firewall configuration amended by TR69 (automated config??) and then the line goes down.
Info Dec 3 11:19:18 CONFIGURATION saved by TR69
Info Dec 3 11:19:03 FIREWALL event (1 of 1): deleted rules
Warning Dec 3 11:19:02 PPP link up (Internet) [146.xxx.xx.xx]
Info Dec 3 11:19:02 PPP CHAP Chap receive success : authentication ok
Info Dec 3 11:19:01 PPP CHAP Receive challenge (rhost = JUNOS)
Info Dec 3 11:19:01 PPP CHAP Receive challenge (rhost = acc-aln1.hg)
Info Dec 3 11:18:54 xDSL linestate up (ITU-T G.992.3; downstream: 1152 kbit/s, upstream: 444 kbit/s; output Power Down: 16.9 dBm, Up: 12.9 dBm; line Attenuation Down: 48.5 dB, Up: 29.2 dB; snr Margin Down: 17.1 dB, Up: 20.0 dB)
Info Dec 3 11:18:28 xDSL linestate down
Info Dec 3 11:17:58 xDSL linestate down
Warning Dec 3 11:16:44 PPP link down (Internet) [146.xxx.xx.xxx]
Info Dec 3 11:15:56 FIREWALL event (1 of 1): modified rules
Info Dec 3 11:15:56 FIREWALL event (1 of 1): created rules
Info Dec 3 11:15:56 xDSL linestate down
Current router stats
Link Information
Uptime: 0 days, 9:20:54
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 444 / 1.152
Data Transferred (Sent/Received) [MB/GB]: 285,78 / 1,99
Output Power (Up/Down) [dBm]: 12,9 / 0,0
Line Attenuation (Up/Down) [dB]: 29,2 / 48,5
SN Margin (Up/Down) [dB]: 20,1 / 16,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 138 / 0
FEC Errors (Up/Down): 0 / 7.383
CRC Errors (Up/Down): 0 / 95
HEC Errors (Up/Down): 0 / 437
BT Speed TEST
1. Best Effort Test: -provides background information.
Download Speed
0.87 Mbps
0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.87 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.27 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.27Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
I would really appreciate any help with this. All I would like is for my profile speed to go back to 2.5Mbps - 3 Mbps where it was for the previous 21 months.
