ADSL Virtually Unuseable for Past Week!
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ADSL Virtually Unuseable for Past Week!
02-10-2014 2:57 PM
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I have had a decent broadband connection for several years, the last year or so with Plusnet. For the last week or so it has been appalling with download speeds of around 0.1 Mbps with fairly frequent dropouts. My wife is self employed and needs useable broadband to be able to work properly. We depend upon Vodafone Suresignal (femtocell) for our mobile signals. This requires a minimum speed of 1.0 Mbps.
I rang the call centre earlier this week who were very pleasant but unable to offer much help other than to say that a fault had been raised and someone would be in touch. I have not received a call. I have followed the instructions in the sticky and these are the results: They have been carried out attached directly to the test socket by ethernet cable and I have used both the Plusnet supplied router and a BT Homehub 2 with similar results.
Noise Margin Up 23.0db Down 15.2db
Speed Up 448 Kbps Down 7.52 Mbps
Attenuation Up 14.5 db Down 26.0 db
IP Profile 0.14Mbps
No Estimated Current Line Speed
Current Line Speed 6.7 Mb
Can anyone from Plusnet help?
Graham
Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 3:30 PM
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Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 3:37 PM
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Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 3:38 PM
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Have you ever had issues with your phone line/internet before?
Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 3:50 PM
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Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 3:58 PM
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Welcome to the forums, sorry to learn of your problems.
Can you please connect up with the PlusNET router. Let it run for a few hours and then copy and paste the full DSL stats (including error counts) please.
Also can you redo the BT wholesale speed test, further diagnostics and again copy and paste the results.
From what you've provided, it is not possible to know how well your line is performing against expectations (I am suspecting that you are actually running ADSL (1)) also the BT profile figure looks wrong - it does not match the current synch speed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 4:43 PM
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Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 8:21 PM
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DSL Connection
Link Information
Uptime: 0 days, 3:22:33
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7.840
Data Transferred (Sent/Received) [MB/MB]: 25,07 / 109,33
Output Power (Up/Down) [dBm]: 12,1 / 19,9
Line Attenuation (Up/Down) [dB]: 14,0 / 25,5
SN Margin (Up/Down) [dB]: 23,0 / 15,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 9 / -
FEC Errors (Up/Down): 0 / 876
CRC Errors (Up/Down): 0 / 15
HEC Errors (Up/Down): - / 15 / 110
Speed test results:
Download speed 0.12 Mbps
Upload speed 0.35 Mbps
Ping Latency 36.75 Ms
Further Diagnostics
Download speedachieved during the test was - 0.12 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :7.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Many thanks.
Re: ADSL Virtually Unuseable for Past Week!
02-10-2014 11:38 PM
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How long does it take for the BT profile to update on ADSL (1)?
Is there any error history which indicates why the BT profile is so low considering to current synch speed?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL Virtually Unuseable for Past Week!
03-10-2014 12:16 AM
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If you're referring to 21CN, it *should* be instantaneous but has been known to take anywhere up to 24 hours.
20CN is nearly always straight away (excluding any stuck profile issues).
Re: ADSL Virtually Unuseable for Past Week!
03-10-2014 8:36 AM
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Re: ADSL Virtually Unuseable for Past Week!
03-10-2014 9:51 AM
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Given I don't know what service this user is provisioned on, I don't know, however given that there was a marketed difference between the BT profile and the synch speed one would guess this is 20CN.
@Greybull,
The symptoms might be fixed for the moment, but the cause of the slow speed has not been identified.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL Virtually Unuseable for Past Week!
03-10-2014 10:08 AM
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Re: ADSL Virtually Unuseable for Past Week!
03-10-2014 10:27 AM
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You're the font of all knowledge around here! Historically rules have been labelled ADSL and ADSL 2 when may be with hind sight they should have been 20/21CN. I know ADSL 2 is instant, however I'm always unsure which rules apply when looking at ADSL(1).
In this case the lagging profile is a concern just as much as the reason for it having been so low.
You doing a day back on the forums or is there nothing for you to QA today? Always good to see you here.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL Virtually Unuseable for Past Week!
05-10-2014 1:02 AM
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Always happy to help when/where I can.
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