ADSL Upload Speed
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- Re: ADSL Upload Speed
ADSL Upload Speed
03-09-2013 11:11 AM
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I live literally 100 yards from my exchange whichm unfortunately, hasn't been upgraded since 2006 and as such can offer only ADSL with a maximum download speed of 8Mbps.
My current upstream speed is about 400 Kbps and I'm lead to believe that this can be increased to around 800 Kbps on request.
Not sure whether that is possible only on ADSL2+ connections, but if it is possible on ADSL then would someone be kind enough to "flick the swicth"? Low upstream speeds are really crippling my broadband experience, unfortunately.
Thank you!
Re: ADSL Upload Speed
03-09-2013 11:20 AM
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It is possible on ADSL... but unfortunately it also means paying for the Max Premium service, which is another £7.83 a month. If you'd like to go for it please let us know and we'll do so (it'll double the upload to approximately 832kbps).
Re: ADSL Upload Speed
03-09-2013 11:32 AM
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Would I carry on with my unlimited package as well as my 8Mbit downstream speed?
And in what way does this service differ from my Pro Addon? If I take it should I just get rid of the Pro Addon?
Thanks!
Re: ADSL Upload Speed
03-09-2013 12:01 PM
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Yes the Unlimited and 8Mb downstream won't change.
Max Premium is a physical change on the line that doubles your upload speed. The Pro add-on is on our network (not BTs) and affects the prioritisation of your traffic, basically moving everything into the top priority, so they're totally different things. Hope that helps you decide whether you'd like to keep the Pro add on if you go for Max Premium
Re: ADSL Upload Speed
03-09-2013 12:34 PM
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Yes, that makes perfect sense, thank you.
Would you be kind enough, then to activate Max Plus on my line? I understand that this means an extra 7.83 per month and that I need to give you a 30 day notice to cancel.
Thank you so much for the good news!
Andre
Re: ADSL Upload Speed
03-09-2013 12:50 PM
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Ex-Broadband Service Manager
Re: ADSL Upload Speed
03-09-2013 1:09 PM
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Re: ADSL Upload Speed
03-09-2013 1:49 PM
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Yes, please Matt. If it'll make no difference then I might as well save myself the £5 a month
Re: ADSL Upload Speed
03-09-2013 1:58 PM
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Re: ADSL Upload Speed
03-09-2013 3:38 PM
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Re: ADSL Upload Speed
04-09-2013 8:48 AM
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Would it be possible to have this on my account as well?
I've made a request on http://trials.plus.net but it hasn't been actioned yet. Any chance you could nudge it along a little bit?
Matt
Re: ADSL Upload Speed
04-09-2013 9:22 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: ADSL Upload Speed
04-09-2013 10:22 AM
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It's a good thing nobody ever calls me anyway.... Except for PPI claim companies, of course...
Re: ADSL Upload Speed
04-09-2013 3:04 PM
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The ticket's been picked up for you and the order should complete on Friday, hope that helps.
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