Hi everyone!
I've recently moved to a new place where the cabling seems a bit weird. I have three phone sockets in my flat but only one of them works (the other + the master socket don't, even the test socket doesn't give me broadband in the master socket). It seems like previous providers might have screwed some things.
While that seems like it could be the cause of my many issues (had plusnet for about 12 days now), I just wanted to say my level of service got terribly bad after each day passed. I originally thought this was the 10-day trial of the line period, but this seems bigger than that. I'm getting trouble loading simple pages like google at times, and I keep having disconnections, I lag in games, I can't watch 720p videos, even 360p ones sometimes.. I'm in an area where I should be having between 10-19Mbps.
The weird thing is, the first day the connection was setup, it worked perfectly with a constant speed of about 11Mbps. Each day since then, I've had many more speed issues + disconnections than the previous one.
Here's the router helpdesk page:
| Your Plusnet adviser may ask you for the following information: |
| 1 - Product name: |
Plusnet Router |
| 2 - Serial number: |
|
| 3 - Firmware version: |
7.275.2_F2704N_Plusnet |
| 4 - Board version: |
F@ST2704N |
| 5 - Mode |
ADSL |
| 6 - Uptime: |
0 days 00:08:23 |
| 7 - Data rate: |
440/15992 |
| 8 - Maximum data rate: |
888/17820 |
| 9 - Noise margin: |
14.7/6.9 |
| 10 - Line attenuation: |
5.7/12.0 |
| 12 - Data sent/received: |
1.2M/4.6M |
| 20 - Broadband username: |
|
| 21 - Wi-Fi network/SSID: |
PLUSNET-NCHRQR |
| 22 - Wi-Fi connections: |
Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled |
| 23 - Wi-Fi security: |
WPA2 |
| 24 - Wi-Fi channel: |
Automatic (Smart Wireless) |
| 25 - Firewall: |
Default |
| 26 - MAC Address: |
|
| 27 - Software variant |
Version 1.0 |
| 28 - Boot loader: |
7.275.2 |
|
Should I report a fault?
Thanks for helping!
Cheers
