ADSL Max - Pro add on or Max Premium trial?
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Re: ADSL Max - Pro add on or Max Premium trial?
11-12-2013 1:00 AM
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Quote from: TimStephenson The line is sync'd at 832 / 8128 kbps
Surely the order already has completed!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: ADSL Max - Pro add on or Max Premium trial?
11-12-2013 6:16 AM
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Regardless of adsl max premium or no premium the router has been synching at the same speed.
Guess this is because the line was provisioned as max premium with our previous ISP & it didn't get reset when ported..?
Starting to think this might be where the problem may lie as presumably something somewhere isn't quite set right?
Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 8:54 AM
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Still seeing upstream speeds in the region of 120Kbs - 200Kbs rather than 400+ Kbs we'd have expected, despite our router happily remaining connected & synched at 832 / 8128 kbps. Downstream's fine.
No response to the Plusnet tickets we have open regarding this either...
Not the best experience for a new customer...
Tim
Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 9:08 AM
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Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 9:59 AM
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The sync speed hasn't changed - when the line migrated across it remained sync'ing at 832, despite not having adsl max premium enabled on my account.
I'm wondering if there's something mis-set somewhere on the account or at the exchange?
Tim
Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 10:08 AM
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Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 10:20 AM
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Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 10:25 AM
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Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 10:29 AM
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Will keep an eye on the line and let you know what happens. Can someone email me when premium has been removed so I can check upstream sync speeds, which will presumably drop?
Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 10:33 AM
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Re: ADSL Max - Pro add on or Max Premium trial?
12-12-2013 12:03 PM
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Re: ADSL Max - Pro add on or Max Premium trial?
13-12-2013 1:50 PM
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The order to remove Max Premium has completed, I've raised another to add it back on which should complete on Monday.
Let us know if there's any further issues beyond that.
Adam
Re: ADSL Max - Pro add on or Max Premium trial?
13-12-2013 1:57 PM
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Would you have expected our router to resync at 444Kbs (or similar)?
The line's still syncing at 832 after a router reboot....
Tim
Re: ADSL Max - Pro add on or Max Premium trial?
13-12-2013 2:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: ADSL Max - Pro add on or Max Premium trial?
13-12-2013 2:07 PM
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Starting to get a little tired of a rocking 100Kbs upstream now 😞
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