ADSL Loss of Sync
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- Re: ADSL Loss of Sync
ADSL Loss of Sync
29-03-2015 11:20 PM
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I am not sure what else I can do from my end but I would really like this fixed.
Edit: this is the faceplate I have https://community.bt.com/t5/image/serverpage/image-id/29497i901F9461E03770BA/image-size/medium?v=mpb...
Re: ADSL Loss of Sync
29-03-2015 11:22 PM
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Re: ADSL Loss of Sync
29-03-2015 11:36 PM
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However the last time I used the faults service it took days to get a reply so thats why I tried here first.
Re: ADSL Loss of Sync
29-03-2015 11:37 PM
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Re: ADSL Loss of Sync
30-03-2015 10:23 AM
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Thanks for bringing this to our attention - the connection looks to have got a lot better this morning, of course only time will tell if it's been resolved.
Have you noticed any problems with noise on your phone line?
Re: ADSL Loss of Sync
30-03-2015 10:33 AM
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Re: ADSL Loss of Sync
30-03-2015 2:02 PM
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Re: ADSL Loss of Sync
30-03-2015 2:08 PM
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Re: ADSL Loss of Sync
31-03-2015 1:07 AM
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Done the usual checks, filters etc......Will also raise a ticket....if I can stay on long enough!!
Re: ADSL Loss of Sync
31-03-2015 9:53 AM
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Re: ADSL Loss of Sync
31-03-2015 10:04 AM
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Your connection is very interesting. It might be best to raise a new thread on this if you haven't already. At first glance, I'm suspecting REIN. If you'd allow me to post your logs (again, probably in a new thread) I'll do so.
Based on no tests what so ever, just your connection logs alone, please note if your connection goes down when a street light in your house comes on. As I said, I've done no testing what-so-ever, but I'd be willing to bet that this was causing the problem.
Re: ADSL Loss of Sync
31-03-2015 11:47 AM
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Oops...Maybe I should not have gate crashed on this thread so my apologies. I will open up another thread and comment.
Thanks
Re: ADSL Loss of Sync
31-03-2015 2:11 PM
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So yesterday our BT landline went completly dead but the ADSL worked fine so we raised a fault to BT. An engineer came round this morning did some tests and confirmed that the fault lay between my house and the cab about 400m away. He left some instrument on our copper pairs at the master socket and went off to find out what the problem was. An hour and a half later he returned and said the problem was being caused by a surge protection unit underground that had started to deteriorate over many years. So what he did was make my line bypass this unit. He came back to my house and said everything should be working and indeed the phone was fixed. I then fired up my router and managed to sync at over 3700 with an SNR of 7! I was astonished at the difference. I have basically gained 0.5 - 1mb in sync and profile. The next few days will be very interesting to see how stable it will all be. Also didnt have any disconnects caused by my previous noise issues since very early yesterday morning i believe so fingers crossed.
Re: ADSL Loss of Sync
31-03-2015 3:37 PM
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