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ADSL Link constantly disconnecting

Posts: 3
Thanks: 1
Registered: ‎01-06-2020

ADSL Link constantly disconnecting

Recently my broadband connection keeps dropping out.  Its generally been pretty good up to now, but of late has been more out than in!!  I waited all morning today until i got the blue light on my router, but even as i typed this post it dropped out again.  I am now back on;line so will post this now in case it drops out again!!  Is anyone else experiencing the same problem right now?Huh

Rgds longframbri

Plusnet Help Team
Plusnet Help Team
Posts: 16,736
Thanks: 846
Fixes: 216
Registered: ‎27-04-2007

Re: ADSL Link constantly disconnecting

Hi there and I'm sorry to see that's been an issue for you. 


I've just been testing the line and we're seeing signs of a "high resistance (cable) joint or wet joint" which I'm raising to Openreach now for you. 


As it's detecting the issue as potentially being in or around your property we'd need to arrange an engineer visit to get that resolved for you, I've added an update to your account about that here:


Please reply back here when you've responded and I'll pick that back up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team