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ADSL IP Profile Reset/Adjustment

onedoc1
Hooked
Posts: 6
Registered: 22-03-2016

ADSL IP Profile Reset/Adjustment

Please could someone from plusnet adjust or reset my ip profile on plusnet side to sync with bt wholesale at 6.6 Mbps thanks. Connection was fine before i have always got over 6mb now I cannot even stream a movie without constant buffering. 😬

BT WHOLESALE STATS
Download speed achieved during the test was - 1.76 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps
Additional Information:
IP Profile for your line is - 6.62 Mbps

PLUSNET STATS:
Current line speed: 1.8 Mb

I have performed a quiet line test 17070 and I can't hear no noise on the line.
1 REPLY
Superuser
Superuser
Posts: 10,337
Thanks: 1,856
Fixes: 19
Registered: 22-08-2007

Re: ADSL IP Profile Reset/Adjustment

I'm given to understand that the Plusnet profile now only has any influence if the customer is on 20CN (not ADSL2) or they have a fixed IP address.

That BT profile is not 20CN - so are you on a fixed IP address?  If not then the issue might be something else ... or the advice given out previously has some understanding missing.  Hope this is picked up quickly for you.