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ADSL Broadband very slow since switchover

affdean
Hooked
Posts: 5
Registered: 27-10-2016

ADSL Broadband very slow since switchover

Switched over from sky 14 days ago or so. During the day I'm getting 14.72 DL and .97 UL. Any time after 16.30 Im getting around 2.0 DL. This happens every day and is very frustrating. Can anyone help? Never had this issue with Sky. 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,525
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: ADSL Broadband very slow since switchover

Can you go through the steps here to raise a fault so we can look into this?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
affdean
Hooked
Posts: 5
Registered: 27-10-2016

Re: ADSL Broadband very slow since switchover

Matthew,

Thank you. Fault has been raised on Saturday and am awaiting to hear from your support team. (reference 137973060) Can you please give them a nudge. 

Plusnet Help Team
Plusnet Help Team
Posts: 5,525
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: ADSL Broadband very slow since switchover

We'll get it picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team