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ADSL Broadband not working. Help

Posts: 1
Registered: ‎25-06-2018

ADSL Broadband not working. Help


I have raised a ticket no: 177439002 regarding my home broadband which had over 50 drop outs in one day, and since reporting i have now been unable to connect at all.

I have done all the fixes possible online and the ones sent to me by the team but still have absolutely no internet. I need to be able to get some work done from home, and have been unable to connect for over 24 hours now. I updated my ticket this morning at 9 am but have had no reply yet.


The router now has the broadband light solid green and the internet and wifi light green and intermittently flashing which i take it to mean it is transferring some form of data, however no matter what i try i have no internet at all. Usage shows 0 too. 

Can anyone help. 


Thank you

Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,578
Registered: ‎21-04-2017

Re: ADSL Broadband not working. Help

Hi there.

Apologies for the delay in picking up your ticket.

Our tests are picking up on a potential issue so I've raised through to our suppliers.

We'll let you know when we know more.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi