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ADSL Broadband Speed has nose-dived just over a week from connection

FIXED
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

ADSL Broadband Speed has nose-dived just over a week from connection

1 - Product name: Plusnet Router
2 - Serial number: N7161891B001108 
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 16:32:26
7 - Data rate: 152/4011
8 - Maximum data rate: 148/3648
9 - Noise margin: 5.5/4.8
10 - Line attenuation: 54.9/52.0
12 - Data sent/received: 170.0M/2.2G
20 - Broadband username: *******@plusdsl.net
21 - Wi-Fi network/SSID: ***********
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 13
25 - Firewall: Default
26 - MAC Address: 24:7f:20:2e:d0:e5
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2
12 REPLIES
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Am using Wired Ethernet Cable to PC so I get a little more speed. 

 

Did reboot the router early on (via router log in) to do BT Wholesale Speed Test

 

Broadband Speed Test Results 

 

3.44 / 0.09 & 80.25 ms (just now on Ethernet)

 

1.58 / 0.12 & 16ms on wifi (ios app)

 

Download speedachieved during the test was - 3.44 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 3.54 Mbps

 

Upload speed achieved during the test was - 0.09Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

Started off on about 13.

Should be 10 - 19.5 (average 17)

 

 

 

Browni
Seasoned Champion
Posts: 1,526
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

The line attenuation figures indicate a problem somewhere.

What are the router stats like when you connect to the test socket?

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Hi Browni

 

Will it be ok to unplug router to test behind the bt socket plate or will it upset the DLM (line training) ?

Browni
Seasoned Champion
Posts: 1,526
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Yep. One or two disconnections are normally fine, it's repeated disconnections that upset DLM.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

HI Browni

 

Openreach socket base-plate removed - ethernet wired test

 

Download speedachieved during the test was - 13.82 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 14.49 Mbps

 

Upload speed achieved during the test was - 1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

 

wifi ios app: 5.49 / 1.85 & 8ms

 

 

1 - Product name: Plusnet Router
2 - Serial number: N7161891B001108 
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:10:11
7 - Data rate: 1203/16427
8 - Maximum data rate: 1200/16464
9 - Noise margin: 6.1/6.0
10 - Line attenuation: 14.7/26.5
12 - Data sent/received: 12.6M/446.9M
20 - Broadband username: ********@plusdsl.net
21 - Wi-Fi network/SSID: ************
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 13
25 - Firewall: Default
26 - MAC Address: 24:7f:20:2e:d0:e5
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

 

 

 

catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Openreach faceplate back on and just phone and broadband connected. Ethernet test

 

Download speedachieved during the test was - 14.35 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 14.48 Mbps

 

 

Upload speed achieved during the test was - 0.73Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

 

1 - Product name: Plusnet Router
2 - Serial number: N7161891B001108 
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:02:10
7 - Data rate: 1203/16411
8 - Maximum data rate: 1204/16456
9 - Noise margin: 6.1/6.1
10 - Line attenuation: 14.7/26.5
12 - Data sent/received: 258.5K/5.0M
20 - Broadband username: *********@plusdsl.net
21 - Wi-Fi network/SSID: ***********
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 13
25 - Firewall: Default
26 - MAC Address: 24:7f:20:2e:d0:e5
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2
Browni
Seasoned Champion
Posts: 1,526
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Now that's a lot better.

When the speed was slower was everything connected filtered?

Also, have another look at my link above and see if removing the ring wire will help.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Hello Browni

 

Thanks for reply... 

 

 

The WIFI has such a variable range of 1.7 to 13.82 

 

Some Drop-outs (can't see / pick-up router) occur though restarting/resetting windows 10 or resetting ipad mini 2 wifi can help

catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Hi Again Browni

 

Because WIFI speed is so variable for me it's hard to attribute the cause, though it has mysteriously improved tonight

 

I'll bear your ring wire link in mind. (though slight hesitation in fiddling with old 1960's wires)

I badgered Openreach to fit the NTE5 socket as i had a relic there before!! (after low speeds with last isp probable cause a faulty DSLAM)

 

I went temporarily on an extension lead to use an ethernet cable, as wifi was so bad (two filters (phone and end of extension) BUT wifi stayed the same until tonight !!! 

Browni
Seasoned Champion
Posts: 1,526
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Fix

There's two issues here, WiFi and your internal wiring.

Concentrating on the wiring issue your first post contained the following stats

7 - Data rate: 152/4011
8 - Maximum data rate: 148/3648
9 - Noise margin: 5.5/4.8
10 - Line attenuation: 54.9/52.0

After connecting to the test socket these improved greatly to

7 - Data rate: 1203/16427
8 - Maximum data rate: 1200/16464
9 - Noise margin: 6.1/6.0
10 - Line attenuation: 14.7/26.5

Which shows that there is an issue with the internal wiring which needs sorting out before anything else. Common causes of this are the ring wire which I mentioned above and unfiltered devices.

Your third set of router stats have me confused.

7 - Data rate: 1203/16411
8 - Maximum data rate: 1204/16456
9 - Noise margin: 6.1/6.1
10 - Line attenuation: 14.7/26.5

Everything looks fine here so what was different between this and your initial post?

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Hi Browni

Thanks for replying........

 

Wifi speed (master socket) 7.05 to 14.10 after musical chairs. (have put router up higher now) 

 

It just so funny that before musical chairs wifi was below 2 (master and extension) and between 2 to 4 on Ethernet (ext lead)

 

I had o2 BB (which closed down) on the extension lead without problems. (With my last ISP I didn't with the DSLAM probs)

My Dect phone has been lighting up for a few nights with line cord error which is strange though a dial tone and tried 17070 (2) and no crackle or pop

 Edit to add

via Wifi router stats:

 

1 - Product name: Plusnet Router
2 - Serial number: N7161891B001108 
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 05:50:56
7 - Data rate: 1199/16395
8 - Maximum data rate: 1204/16480
9 - Noise margin: 6.2/6.0
10 - Line attenuation: 14.7/26.5
12 - Data sent/received: 133.7M/3.0G
20 - Broadband username: ******@plusdsl.net
21 - Wi-Fi network/SSID: ********
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 13
25 - Firewall: Default
26 - MAC Address: 24:7f:20:2e:d0:e5
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

 

 

catphone
Dabbler
Posts: 17
Fixes: 1
Registered: 05-10-2016

Re: ADSL Broadband Speed has nose-dived just over a week from connection

Update:

 

Been behaving itself ever since.....

 

Been getting around 13 Mbps so good performance.