I used to be on ADSL 2+ with another provider and perfectly satisfied with the 16-17Mbps. Switched to PlusNet in Aug 15 having been promised to get the same performance. Not true because PlusNet were only on ADSL on same exchange. They said BT Wholesale would be within a month. That's what BT Wholesale checker said so I didn't cancel the move. Then it got put back every month a few weeks at a time. That's just sly and devious. If I had known back then it would take 6 months to get the service I used to have, I would have cancelled.
I keep checking and lo and behold a week or so ago BT Wholesale checker says ADSL 2+ is now available (before PlusNet tell me, I might add).I post on my support question and get told upgrade date of 16 Feb. Didn't happen. I get a text on 17 Feb am saying the upgrade had happened, Get home, no it hadn't. Try to contact PlusNet and all your systems were down.
Get home tonight, speed still only 6Mbps. No answer to the question. Check BT speedcheck, line enabled to 20.88Mbps. Hooray. Actual speed 6.6Mbps. Not good.
Post on question - still no response. Call customer services. Still hanging on now. Chat unavailable despite what it says on the voice menu.
Am I ever going to get the ADSL 2+ speeds as promised or do I just give up and go back to previous supplier?
