A weird occurrence this evening...
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A weird occurrence this evening...
10-05-2024 9:19 PM
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At approximately 7:10 pm, my tv informed me it had lost it's wifi connection. A quick glance at the router showed it flashing orange and apparently rebooting itself. When blue returned and wifi connection was re-established I continued pottering about on the laptop. I had had a Facebook session running before the outage and went back to it. On refreshing the browser (not FB app) I was presented with a splash page asking me to either take out a paid Meta subscription or agree to various uses of personal data to continue free usage. I have never seen this before. Suspicious, I checked the Hub Manager and - strangely - the broadband session had not reset to 00 hours, and data xmitted/recvd reflected previous period of connection. It was as if there had been no outage. I performed a manual router restart, and this time the log had reset to zero hours as had the data traffic amounts. Returning to the browser and refreshing, Facebook reappeared without the Meta subscription wall. Very odd. Was this some kind of attack against Plusnet? I read that the subscription thing is for EU and EEA member countries, so presumably should not apply to the UK as we are no longer an EU entity. Does anyone have any ideas or similar experience? Thanks in advance.
Re: A weird occurrence this evening...
11-05-2024 5:54 AM - edited 11-05-2024 5:56 AM
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Did you happen to notice what your external IP address was previously, after the "Meta subscription page" appeared after the connection loss, and subsequently after you did the manual reset?
I'm just wondering if the middle one geolocated you outside the UK?
It might not be a good idea to post the full IP addresses, but you can look them up here:
Re: A weird occurrence this evening...
11-05-2024 6:05 AM
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quick glance at the router showed it flashing orange and apparently rebooting itself
@adnydrum flashing orange is not a reboot ,it's just a DSL resynch. This may well have caused a different IP to be allocated but it won't have reset the data transmitted/received stats.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: A weird occurrence this evening...
11-05-2024 8:07 AM
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From memory the Hub Two does reset the up and download usage.
Where the Hub One doesn't
However the usage against each device in My Network does not reset
Re: A weird occurrence this evening...
11-05-2024 11:27 PM
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That sounds like the most likely explanation, however why the (temporarily) allocated I/P address should appear to be of EU origin is beyond me.
Re: A weird occurrence this evening...
11-05-2024 11:29 PM
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I'm still on Hub One - had Hub Two on the shelf for a few months and haven't got around to it yet. Whenever I've restarted Hub One in the past the clock and sent/received figures have always been reset.
Re: A weird occurrence this evening...
11-05-2024 11:38 PM
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@MisterW thanks; what initiates a resync?
Re: A weird occurrence this evening...
12-05-2024 10:27 AM - edited 12-05-2024 10:28 AM
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if you restart/reboot a Hub One then the usage figures will be reset, a DSL disconnect shouldn't reset the usage figures
Can you check the event log to see if there is a watchdog timeout event for the time the Hub displayed a flashing orange light.
A watchdog timeout would cause the hub to reboot and be an indication of a possible Hub failure.
DSL resync usually occure during the night after 00:00
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- A weird occurrence this evening...