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A unhappy non-customer

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Grafter
Posts: 617
Registered: 08-11-2008

A unhappy non-customer

here
Could someone take a look
8 REPLIES
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: A unhappy non-customer

He is of course entitled to all his money back, no question about it.
Why is it, every time I decide to read a thread about a FTTC install issue, an install date has been given that wasn't agreed or suggested by the customer?
How many posts have there been on these boards with the same issue? How many people work in Provisioning? How difficult is it to tell them DO NOT DO THAT ?
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Grafter
Posts: 617
Registered: 08-11-2008

Re: A unhappy non-customer

Let's hope the thread is picked up today  Wink
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: A unhappy non-customer

Thanks guys, I dropped a post in there yesterday but as yet haven't had a PM - we'll see what happens. Cheers for the heads up.
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Grafter
Posts: 617
Registered: 08-11-2008

Re: A unhappy non-customer

Thanks Matt  Smiley
There's someone else looking for help here
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: A unhappy non-customer

Yep, talked to him already too Smiley
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: A unhappy non-customer

Quote from: Anotherone
Why is it, every time I decide to read a thread about a FTTC install issue, an install date has been given that wasn't agreed or suggested by the customer?
How many posts have there been on these boards with the same issue? How many people work in Provisioning? How difficult is it to tell them DO NOT DO THAT ?

Well it's been a week virtually, I've read more posts of a similar nature. Are Plusnet going to respond and say what action has been taken to stop Provisioning booking appointments in this manner, or are they going to carry on and embarrass Plusnet further?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: A unhappy non-customer

To be fair to our provisioning team, the majority of those occasions have been due to engineer availability, if an engineer isn't available on the date selected our suppliers book the first that's available. For those that haven't though we're working internally on that and have just (past couple of days) made a number of changes to the way our provisioning team work in order to address these issues.
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: A unhappy non-customer

Glad to hear it Matt, thanks for taking the time to respond.