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A unhappy non-customer
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- Re: A unhappy non-customer
A unhappy non-customer
06-04-2013 9:25 PM
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here
Could someone take a look
Could someone take a look
Message 1 of 9
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Re: A unhappy non-customer
07-04-2013 4:58 AM
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He is of course entitled to all his money back, no question about it.
Why is it, every time I decide to read a thread about a FTTC install issue, an install date has been given that wasn't agreed or suggested by the customer?
How many posts have there been on these boards with the same issue? How many people work in Provisioning? How difficult is it to tell them DO NOT DO THAT ?
Why is it, every time I decide to read a thread about a FTTC install issue, an install date has been given that wasn't agreed or suggested by the customer?
How many posts have there been on these boards with the same issue? How many people work in Provisioning? How difficult is it to tell them DO NOT DO THAT ?
Message 2 of 9
(647 Views)
Re: A unhappy non-customer
08-04-2013 8:25 AM
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Let's hope the thread is picked up today
Message 3 of 9
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Re: A unhappy non-customer
09-04-2013 1:34 PM
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Thanks guys, I dropped a post in there yesterday but as yet haven't had a PM - we'll see what happens. Cheers for the heads up.
Message 4 of 9
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Re: A unhappy non-customer
09-04-2013 2:35 PM
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Thanks Matt
There's someone else looking for help here
There's someone else looking for help here
Message 5 of 9
(647 Views)
Re: A unhappy non-customer
09-04-2013 3:29 PM
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Yep, talked to him already too
Message 6 of 9
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Re: A unhappy non-customer
15-04-2013 9:47 PM
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Quote from: Anotherone Why is it, every time I decide to read a thread about a FTTC install issue, an install date has been given that wasn't agreed or suggested by the customer?
How many posts have there been on these boards with the same issue? How many people work in Provisioning? How difficult is it to tell them DO NOT DO THAT ?
Well it's been a week virtually, I've read more posts of a similar nature. Are Plusnet going to respond and say what action has been taken to stop Provisioning booking appointments in this manner, or are they going to carry on and embarrass Plusnet further?
Message 7 of 9
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Re: A unhappy non-customer
16-04-2013 3:35 PM
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To be fair to our provisioning team, the majority of those occasions have been due to engineer availability, if an engineer isn't available on the date selected our suppliers book the first that's available. For those that haven't though we're working internally on that and have just (past couple of days) made a number of changes to the way our provisioning team work in order to address these issues.
Message 8 of 9
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Re: A unhappy non-customer
16-04-2013 4:11 PM
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Glad to hear it Matt, thanks for taking the time to respond.
Message 9 of 9
(647 Views)
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