Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
A peculiar e-mail!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- A peculiar e-mail!
A peculiar e-mail!
03-02-2009 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have received an e-mail from Plusnet, saying that I have almost used up all my month's 15GB (BYW2) allowance. It warned me of all the dire consequencies which will happen if I do exceed it.
However, it's the last day of my Broadband Month (new month tomorrow) and I still have two and three quarters gigabytes of my allowance left.
Very strange!
I wonder if anyone else has received an "early warning" like this?
Notification of only a few hundred KB left, I can understand, but not 2 3/4 GB.
From a puzzled
Keith
However, it's the last day of my Broadband Month (new month tomorrow) and I still have two and three quarters gigabytes of my allowance left.
Very strange!
I wonder if anyone else has received an "early warning" like this?
Notification of only a few hundred KB left, I can understand, but not 2 3/4 GB.
From a puzzled
Keith
Message 1 of 4
(1,117 Views)
3 REPLIES 3
Re: A peculiar e-mail!
03-02-2009 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's a very simple automatic procedure that triggres the mail when you reach a certain percentage of your monthly usage allowance. There is no complex analyis of how your usage is spread throughout the month.
The system is in place as an aid to avoiding people going over their usage allowance without noticing. Just ignore the mail if you aren't in danger of exceeding your allownce.
The system is in place as an aid to avoiding people going over their usage allowance without noticing. Just ignore the mail if you aren't in danger of exceeding your allownce.
Message 2 of 4
(529 Views)
Re: A peculiar e-mail!
03-02-2009 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You'll get that email warning at 80% to advise you that you are approaching your allowance. So on a 15GB product that'll be at 12GB.
If we left it till a few 100k left then you could easily use that in a very short space of time before the email actually arrives.
Hope that helps explain.
If we left it till a few 100k left then you could easily use that in a very short space of time before the email actually arrives.
Hope that helps explain.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 4
(529 Views)
Re: A peculiar e-mail!
03-02-2009 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the very prompt replies, both.
Thanks also for the explanation. All is now clear
Keith
Thanks also for the explanation. All is now clear
Keith
Message 4 of 4
(529 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page