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A nightmare
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- Re: A nightmare
A nightmare
08-02-2009 5:03 PM
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Supposing you were with 'Brand X' isp, you woke up tomorrow morning with no internet connection, after a few phone calls you established your isp had ceased trading, all staff sent home.
Could this happen, are there safegaurds in place by Ofcom to prevent this happening.
If not how would you go about tranfering to a new isp or creating a new account assuming there was no other internet access (at work or friends), can it be done by phone - assuming you happen to have the phone number of an isp you wanted to use.
Perhaps thinking about all the various companies going bust has made me morbid.
Could this happen, are there safegaurds in place by Ofcom to prevent this happening.
If not how would you go about tranfering to a new isp or creating a new account assuming there was no other internet access (at work or friends), can it be done by phone - assuming you happen to have the phone number of an isp you wanted to use.
Perhaps thinking about all the various companies going bust has made me morbid.
Message 1 of 6
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Re: A nightmare
08-02-2009 5:18 PM
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I can just imagine the scenario:
I'm sorry we can't provide broadband on the supplied number. Please get a MAC from your current provider.
But they've gone bust.
Then you need to cancel with them
I'm sorry we can't provide broadband on the supplied number. Please get a MAC from your current provider.
But they've gone bust.
Then you need to cancel with them
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 6
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Re: A nightmare
08-02-2009 6:01 PM
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This has happened before and one of two things usually happen.
a) Where the IP connectivity from the customer's home to the ISP is provided by a third party (where all of the equipment including the edge routers is managed by the third) the traffic will be directed to another of heir ISP customers so that the end user can sign up for an account.
b) The third party should be able to proviude a MAC to allow the customer to migrate their connection.
a) Where the IP connectivity from the customer's home to the ISP is provided by a third party (where all of the equipment including the edge routers is managed by the third) the traffic will be directed to another of heir ISP customers so that the end user can sign up for an account.
b) The third party should be able to proviude a MAC to allow the customer to migrate their connection.
Message 3 of 6
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Re: A nightmare
08-02-2009 6:01 PM
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i had this thought awhile ago to.
there must be some sort of rule in the ofcom or somthing for such events happing.
but even if there is i bet its still a long and widing path to getting back on the internet.
there must be some sort of rule in the ofcom or somthing for such events happing.
but even if there is i bet its still a long and widing path to getting back on the internet.
Message 4 of 6
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Re: A nightmare
08-02-2009 6:03 PM
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It has happened before, V21 and Biscit went bust and the above is what happened.
Suppose thats one of the good things about using a shared infrastructure where your traffic is directed by being tagged for its journey over the ATM backbone as opposed to physical connections.
Not sure how you'd fare if one of the unbundled ops went down, I suppose ofcom would ask BT to do something.
Suppose thats one of the good things about using a shared infrastructure where your traffic is directed by being tagged for its journey over the ATM backbone as opposed to physical connections.
Not sure how you'd fare if one of the unbundled ops went down, I suppose ofcom would ask BT to do something.
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Re: A nightmare
08-02-2009 6:38 PM
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I believe OFCOM organise a special phone number for those affected to ring and authorise BT Wholesale to provide MACs. These can then be used with an ISP of choice, presumably with the same cost framework as if the transfer occurred in normal circumstances.
Without Internet access details of the special phone number should be obtainable from OFCOM if alternative sources aren't available.
Without Internet access details of the special phone number should be obtainable from OFCOM if alternative sources aren't available.
David
Message 6 of 6
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