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A lowly maxADSL subscriber (LLU not available)

cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

A lowly maxADSL subscriber (LLU not available)

I doubt that there's much that Plusnet can do about this but I'll bounce it off you once...
Your details say  the following
Phone exchange:
   CRONDALL
Estimated line speed:
   7Mb (This may vary between 6Mb and 8Mb) - Checked on 2012-02-24 13:06:48
Current line speed:
   7.15 Mb
In reality we actually get quite a variation. 0.6MB - 5MB; average is about 1MB.   We're about a mile from the exchange (by road). I'm guessing this is conjestion and unless BT do something at the exchange (or we move) we're all screwed.  Modem stats follow.  Thanks!
DSL Type:   G.992.1 annex A
Channel mode:               Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]:   940 / 9,344
Bandwidth (Up/Down) [kbps/kbps]:      448 / 7,616
Data Transferred (Sent/Received) [kB/MB]:   0.00 / 120.55
Output Power (Up/Down) [dBm]:         11.5 / 19.5
Line Attenuation (Up/Down) [dB]:      15.0 / 27.0
SN Margin (Up/Down) [dB]:         22.0 / 11.5
Vendor ID (Local/Remote):         TMMB / ALCB
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):      0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):      4 / 209
CRC Errors (Up/Down):      5 / 1
HEC Errors (Up/Down):      0 / 0
13 REPLIES
Moderator
Moderator
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Registered: 14-04-2007

Re: A lowly maxADSL subscriber (LLU not available)

Your exchange is showing green here http://usertools.plus.net/exchanges/?exchange=Crondall&exact=1725&plugin=vp

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
ian007jen
Rising Star
Posts: 392
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Registered: 06-09-2007

Re: A lowly maxADSL subscriber (LLU not available)

What about your Plusnet copy of the profile https://portal.plus.net/my.html?action=data_transfer_speed
you will need to login to see this
Ian
Moderator
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Re: A lowly maxADSL subscriber (LLU not available)

already posted:
Quote
Current line speed:
    7.15 Mb

the BT speedtest will make sure the two are in line.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,695
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: A lowly maxADSL subscriber (LLU not available)

Is your connection to the router wired or wireless? If it's wireless have you tried checking the speed with a wired connection when it appears to be going slow?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,695
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: A lowly maxADSL subscriber (LLU not available)

Quote from: Strat
Your exchange is showing green here http://usertools.plus.net/exchanges/?exchange=Crondall&exact=1725&plugin=vp

The history for your exchange looks OK (link), but as it's over a month since Plusnet last updated the data I'm not sure if you can rely on the current green status.
Is the speed poor at any particular time of the day and good when general internet usage will be lighter?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: A lowly maxADSL subscriber (LLU not available)

Hi cobcottageonline,
I'm surprised you can't get  better speed. The 0.5Mbps concerns me. As jelv said, are there patterns in the time of day your speed changes?
Jojo Smiley
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: A lowly maxADSL subscriber (LLU not available)

Hi guys - thanks for the replies - I thought I'd enabled replies but obviously hadn't so sorry for the late reply!
Our internet has been slow for years but as we're not big downloaders (apart from after midnight:-) and we've not been too worried.  I run speedtesters via ethernet and test socket. A neigbour with talktalk has also been very slow but BT set their profile to 0.5MB (sorry - don't understand the tech speak)...still waiting for that to be sorted.
Question1. I'm on Value which means there;s no (or little) traffic management between midnight and 4pm.  What are speedtesters considered as far as Plusnet are concerned?  Is that a download, download server or just browsing?
Its been suggested to me that I post some speed test results over the period of a few days.   I just started today.  This is what I have.  Will update in a couple of days. Thanks! (These are using 3 different testers with results averaged; I'm working at home today :-)
23:45 1.5Mbps  6:12 5.5  9:23 2.7  10:52  4.7    12:15  3  12:45  5.2  16:30 1.5
8:44 3.5  11:48 5.7  12:09 6.1  12:57 6.2  13:22 5.2  18:00 2.0  22:11 0.5  23:45 1.6  00:02 1.3  00:34 2.7
10:24 6.0
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: A lowly maxADSL subscriber (LLU not available)

Hi there,
That does sound like it's slowing down in the evenings when the network does tend to be a lot busier. Hope things do get improved, I'm not sure when the exchange information is due to be updated but I'll check on that too.
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: A lowly maxADSL subscriber (LLU not available)

EDIT: raised question 52881561 with Plusnet.
A picture for you. NB. no readings between 00:30 and 06:30, but I'm sure the bandwidth is fine then!
I just want to know if this is typical for an expected 5.5MB connection. Thanks.
(readings taken Mon-Fri)
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
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Registered: 27-04-2007

Re: A lowly maxADSL subscriber (LLU not available)

Hi,
I've just had a look at ticket 52881561 and I'm glad to see that appears to be sorted now. Let me know if you need any further help with that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: A lowly maxADSL subscriber (LLU not available)

Hi - yes some crazy speeds over the last 2 days (as is crazy FAST).  But looks like I'm limited to 2Meg this morning.  Will wait to see what happens over the next 10 "training" days.
PS. is there a simple tech sentence which describes what has been done as a neigbour, also with PN, is running at 1Meg (or less).  Cheers.
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
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Registered: 27-04-2007

Re: A lowly maxADSL subscriber (LLU not available)

Quote
PS. is there a simple tech sentence which describes what has been done as a neigbour, also with PN, is running at 1Meg (or less)

sorry, I'm not sure what you mean by that...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: A lowly maxADSL subscriber (LLU not available)

Sorry - best ignore this.  I was just trying to find out what was done so I can tell my neighbour what was done.  I'll just get her to raise a ticket (through the fault reporter.) Thanks.
jim:quote