A few questions
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- Re: A few questions
A few questions
04-08-2016 10:11 PM
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I've also just been kicked from a zombies game, half way through on black ops 3, for the first time ever. Is that to do with my 0.23Mb upload speed?
I contacted customer services today. They said that the upload couldn't be uncapped, anyone know if this is true?
He also said he'd change a few things and I should get nearer 14Mb, it's still 5Mb 8 hours later. Any input would be appreciated as I'm a bit annoyed if I can't game without getting kicked.
P.s I know fibre is available before anyone says. If you are paying, I'll have it. 😉
Re: A few questions
05-08-2016 8:09 AM
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Have you tried rebooting your router?
Not sure why your upload capped.
Re: A few questions
05-08-2016 9:17 AM - edited 05-08-2016 9:23 AM
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Changing the speed profile in our system is going to have zero effect. Your line is syncing really low, which needs sorting.
Can you confirm how your router is connected? Are you in the master socket with no extension leads? Is there any noise on your phone line when you pick up the handset?
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 21.6 | 29.5 |
SNR Margin: | 6.5 | 4.1 |
Errored Seconds: | 0 | 4 |
HEC Errors: | 0 | |
Cell Count: | 1802 | 4081 |
Speed: | 280 | 5639 |
Maximum Stable Rate (KBPS): | 2848 | Fault Threshold Rate (KBPS): | 2278 |
Mean Time Between Retrains (Seconds): | 13965 | Mean Time Between Errors Upstream (Seconds): | 755 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 66 |
Profile Info: | WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+) |
I've just tested your phone line and it's reporting a fault external to your premises. I've passed this through to Openreach and created a support ticket on your account.
Re: A few questions
05-08-2016 1:04 PM
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You said I've got an external fault on my line, do I have to report this to bt or from your last paragraph, is this taken care of?
Re: A few questions
05-08-2016 1:05 PM
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Any faults on your phone or broadband you'd report to us directly and we'd file them with Openreach, however I've already done this so there's nothing for you to do right now. The estimated response time we've had for this is Tuesday, so hopefully you'll find the issue is resolved before then.
Re: A few questions
05-08-2016 1:07 PM
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