A check for connection drops?

[#1]

Seems that telephone support are no use at the moment. Any way of getting a line check on here to see if it's a line fault or router fault for dropped connections?

[#2]

Hi there,
We don't have any tests that will determine that for sure I'm afraid, that's why we always ask users to either test an alternative router or try their own router on a different line before raising a fault for them. If you could try either of those things that would confirm whether it's the router or not.
Hope that helps.