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A broadband installation fail

sward545
Newbie
Posts: 1
Registered: ‎12-07-2015

A broadband installation fail

So today I'm expecting my bb to be up and running constantly checking that dsl light,only to be told the simultaneous broadband and phone order has failed.
This is the first time I've ever had this happen with any new isp, maybe I've signed up with the wrong isp.
I'd like to know what and how can a order fail, did the engineer forget his specs when he got to the exchange ..
Disappointed already, not a good start
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,120
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: A broadband installation fail

Unfortunately it looks like your previous provider ceased the services on the 10th which is why the orders failed.
I'm looking into this for you now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team