A Few Internet Requests.
Having been a force9 customer for years. I am so fed up with PlusNet. Suddenly in the last 2-3 weeks my internet drops out regularly, pages don't load, I can no long watch iplayer due to low bandwidth and I am not getting value for the money I pay. My internet is unreliable and certainly not fast. Today I have hardly been able to log on, I am fed up and will shortly be changing providers. I have logged these issues with plusnet, it is clearly their fault as they supplied me with a graph showing me the drop outs and times. At certain times I can log on so its clearly not a fault my end. Telephone support is hopeless, I tried for ages to get through. Now they just send me a list of things to check, there is nothing at all wrong with my wiring, modem, splitter or anything at all my end. I changed packages to a contract recently and since then the internet connect has been dreadful. I need a reliable internet service, trading standards need to be informed as I pay my monthly amount but don't get the goods I pay for! 
Its only luck at this very moment I do have internet in order to type this.....
Its only luck at this very moment I do have internet in order to type this.....
Quote from: MickHowes1 Im giving u the authority to raise a fault on my behalf......
the problem is that every 30 mins to an hour the DSL linstate disconnects for like 5 seconds, now surely u have some sort of monitoring system that tells u what my line can handle or what is at fault, surely if im telling u the main problem for why its disconnecting this is just all hassle doinng trouble shooters and a waste of time when im telling u whats wrong.. the dsl is going down, look at ur line monitor check the pattern of disconnections, check whats going on at my profile at the specific times, then either fix it, or change settings to fix it. either way this is all baffle and it needs fixed..
You're having a laugh !
Have you actually listened to any of the advice given in this thread ?
Other than Jelv's odd disconnection problem with Max Premium when the phone rings, I really can't see how having Max Premium can make your connection worse. One of the functions of the exchange is to negotiate with your modem an upload sync speed which is stable for the conditions measured on the line, therefore having an uncapped upload should not be causing you random disconnection problems.
Quote from: MickHowes1 im on 52 ping, which puts my line with interleaving on when i asked for it to be removed, and i also STILL have not had my upload uncapped as it should be 0.70 and its 0.37..
Short and sweet, Turn the interleaving off on my line, and uncap my upload
You had interleaving switched off at the same time as Max Premium was applied.
The reason interleaving was on in the first place is because the exchange has seen errors on your connection.
Switching off interleaving can cause no end of problems if there are still errors on your connection, or if the line is marginal.
Running without interleaving IS MUCH MORE LIKELY to be causing you problems than Max Premium.
I know you want your latency to be less than it is, but the reason its is so high is that your exchange is congested, and as such you need to get Plusnet to chase BT to find out when that is going to be resolved.
Quote from: Chris There's a congestion issue at your Local Exchange unfortunately. Our suppliers haven't set a date that this will be resolved, but this is done generally pretty quickly.
Interleaving should be off your line as of this morning.
Have you run through the Plusnet faults troubleshooter via http://faults.plus.net/ to have a faults engineer fix your line ?.
Have you run RouterStats to capture what is going wrong with your connection ?
Have you setup a ThinkBroadband Quality Monitor to see whether your connection has packet loss ?
Have you done a BT Wholesale Broadband Performance Test, to see what the exchange thinks your connection should handle ?
What are the full status statistics from your router ?, there might be something obviously wrong.
Have you tried connecting your modem to the TEST SOCKET behind the MASTER SOCKET faceplate ?
Have you tried a different filter and cables ?
Have you tried a different router ?
Have you done a telephone 17070 quiet line test ?
You will be much better of keeping Max Premium to reduce the effect of exchange congestion, getting the fault on your line repaired, and having interleaving ON but at a lower depth to minimize latency.
This has been going on for seven months, the OP having previously had ISPs Sky, Virgin, TalkTalk, and BT - at the same address !
No effort has been made in that time to report the results of any fault finding, just shouting everyone down and demanding FIX IT NOW !,
when the probability is that there is an internal wiring issue, electrical interference from within the house, or an external phone line intermittent joint.
I wonder what was wrong with all the previous ISPs ?.
It is not a reasonable expectation to achieve similar speeds and latency as the previous three LLU ISPs, when the OP is now on a 20CN connection.
The mere fact that currently with Max Premium, the OP reports an upload speedtest of 0.7Mbps shows clearly that the line does support it.
If it didn't the sync would be much lower, but without seeing any line stats who knows !
The problem here is much more likely to be a bad connection or interference, which will still be there when Max Premium has been removed.
I'm waiting for the OP to start going mental when interleaving automatically switches itself back on, to overcome the connection problem.
Do I care anymore ? - Err... No.
@'Chris Pettitt' - keep up the good work - you have the patience of a saint !
No effort has been made in that time to report the results of any fault finding, just shouting everyone down and demanding FIX IT NOW !,
when the probability is that there is an internal wiring issue, electrical interference from within the house, or an external phone line intermittent joint.
I wonder what was wrong with all the previous ISPs ?.
It is not a reasonable expectation to achieve similar speeds and latency as the previous three LLU ISPs, when the OP is now on a 20CN connection.
The mere fact that currently with Max Premium, the OP reports an upload speedtest of 0.7Mbps shows clearly that the line does support it.
If it didn't the sync would be much lower, but without seeing any line stats who knows !
The problem here is much more likely to be a bad connection or interference, which will still be there when Max Premium has been removed.
I'm waiting for the OP to start going mental when interleaving automatically switches itself back on, to overcome the connection problem.
Do I care anymore ? - Err... No.
@'Chris Pettitt' - keep up the good work - you have the patience of a saint !
Quote from: purleigh @'Chris Pettitt' - keep up the good work - you have the patience of a saint !
On good days, he could give saints master classes in patience!