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A Few Internet Requests.

MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

A Few Internet Requests.

Turn My Interleaving off as im back on 46 ms ping and should be between 20-30 and uncap my upload please as im on 0.30 and should be on 0.70
Also my download speed is at 5.83 and should be at 6.93 on avg, sort these out please as maybe buying an xb1 next week and wud rather play on a decent connection.
61 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: A Few Internet Requests.

Probably worth looking at why interleaving is on in the first place - if you have an underlying issue with your line, the interleaving will return.
Can you post your router stats?
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

Not sure if it is on, just usually my ping is between 20-30 and it is between 40-60 atm.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: A Few Internet Requests.

One of the PN DC guys can tell you if it's on or off.
Could you post your router stats? Some routers will tell you whether it is on or off.
If you have a Technicolor router, you could be able to find out yourself (http://npr.me.uk/telnet.html - Get router stats).
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: A Few Internet Requests.

Hi,
I've no problem with getting Interleaved removed and your upload speeds uncapped for you. I've placed orders for them both to be sorted and should take effect as of tomorrow morning.
Your connection looks fine and stable to me so I'm not sure why Interleaving has switched itself on.
<img src="http://community.plus.net/visualradius/generated/image13981664947707.png"/>
Chris Pettitt
Cloud Environments Engineer
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

http://www.speedtest.net/result/3455606375.png2 meg instead of 6 .9 meg what is lifeSad
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: A Few Internet Requests.

There's a congestion issue at your Local Exchange unfortunately. Our suppliers haven't set a date that this will be resolved, but this is done generally pretty quickly.
Interleaving should be off your line as of this morning.
Chris Pettitt
Cloud Environments Engineer
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

Nope, still in 40 odd ping instead of 22 on avg it used to be, and still on 0.20 upload when should be on 0.70 if I get upload uncapped, when will this be done please
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: A Few Internet Requests.

Hi MickHowes1,
If the issues are still present then this may be due to the congestion issue at your Local Exchange.
Alternatively you could raise a fault here: http://faults.plus.net
Our Faults team could then look into this to see if there's another underlying issue which caused Interleaving to be on.
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

Theres no congestion, im on 6.9 meg now and my upload is 0.37.....
However im on 52 ping, which puts my line with interleaving on when i asked for it to be removed, and i also STILL have not had my upload uncapped as it should be 0.70 and its 0.37..
Short and sweet, Turn the interleaving off on my line, and uncap my upload, cheers.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: A Few Internet Requests.

There is congestion at your exchange - I've checked the VLAN that you're connected to and it's definitely congested.
Quote
I've placed orders for them both to be sorted and should take effect as of tomorrow morning.

The order has already been placed, it looks like, for some reason it hasn't been removed. I've reset your line which should have now fixed the upstream issue and may have resolved the Interleaving issue. Can you let us know if you continue to have problems.
Chris Pettitt
Cloud Environments Engineer
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

Since upload was uncapped, i seem to have disconnections whcih last 30 seconds, the router doesnt disconnect it just doesnt load nothing. could you please recap my upload BUT keep the interleaving off please. Thanks.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: A Few Internet Requests.

Just to be clear, would you like Max Premium removing or just the uncapping of your upload?
Max Premium doesn't only give you an uncapped upload, it gives you traffic prioritisation on the BT Network.
Chris Pettitt
Cloud Environments Engineer
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

jujst the uncapping as i think that its too much for my line too handle and keeps causing me to disconnect. just cap my upload again, thsnkd
MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

Re: A Few Internet Requests.

still waiting on my upload being capped, keep disconnecting and i think thats the causation. please recap my upload.