A Fault With my Broadband
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A Fault With my Broadband
08-02-2012 7:30 PM
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I have raised a fault and Adam Walker has taken ownership of it for me (thanks Adam!). I am opening this thread to enable Adam to update me on what's going on and to let the members of the forum know how the work on the fault is going and what to expect if you have a fault similar to mine.
I have been told that I have a speed fault and that the downstream speed I am syncing at (4256Kbps) is below the minimum fault rate (MFR) for my line.
I'll keep you posted on what's going on.
Thank you,
sjrinfroyle.
Re: A Fault With my Broadband
08-02-2012 7:50 PM
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I'll keep you updated.
Re: A Fault With my Broadband
09-02-2012 8:12 AM
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Thank you for your help Adam.
Re: A Fault With my Broadband
09-02-2012 9:36 AM
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Quote I don't know if it's related, but the downstream noise margin has hardly dropped at all tonight
It wouldn't have been related as no maintenance has been carried out in relation to your fault. We usually receive our first response to a fault within 72 of raising it so I will be updating you on ticket 51901364 primarily (can do on here too if you like) when I hear something.
Re: A Fault With my Broadband
09-02-2012 9:39 AM
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Re: A Fault With my Broadband
09-02-2012 9:51 AM
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Just a thought.
Re: A Fault With my Broadband
09-02-2012 10:23 AM
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Re: A Fault With my Broadband
09-02-2012 10:26 AM
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Re: A Fault With my Broadband
09-02-2012 10:52 AM
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Re: A Fault With my Broadband
09-02-2012 10:53 AM
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Re: A Fault With my Broadband
09-02-2012 11:11 AM
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Re: A Fault With my Broadband
09-02-2012 11:16 AM
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Re: A Fault With my Broadband
09-02-2012 11:18 AM
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Re: A Fault With my Broadband
09-02-2012 11:32 AM
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Re: A Fault With my Broadband
09-02-2012 1:16 PM
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As we've mentioned before this won't help in the long run at all and makes the FTR totally irrelevant and I did say this earlier:
Quote I'd advise to not change a single thing whilst the fault is being investigated
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