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96147131

davidacton
Newbie
Posts: 2
Registered: 17-12-2014

96147131

I have not heard anything from you concerning the problem. My internet has been down since Friday 12th December. Please could you let me know what is happening. I rely on the connection for work and really need to get this problem resolved promptly.
Last responses quoted below:
link:csa removed - CSC Analyst
8:16pm, Friday 12 Dec 2014
The next action on your Contact Us Ticket is due on Monday 15th December at 8:00pm. This ticket will remain open with the CSC - DSL Faults - Auth until this time.
Script User - Automated Script Pool
8:19pm, Friday 12 Dec 2014
The Question 96147131 has been released from hold and sent back to CSC - DSL Faults - Auth
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.
adie:red removed CSA name.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: 96147131

Hi there.
Our suppliers have carried out some remote work which they believe has resolved the issue.
Can you reboot your router and see if this gets you online?
If your still having issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
davidacton
Newbie
Posts: 2
Registered: 17-12-2014

Re: 96147131

All sorted when I got home. Did not need to reboot router. Will monitor over the next few days to see if speed has not dropped.
Thank you for gettibng this sorted.