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Re: 95214692
01-01-2015 11:59 AM
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also, who do I speak with regarding the compensation for the lack of service with the latest outage?
Message 61 of 67
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Re: 95214692
02-01-2015 12:06 PM
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We can request a reset of the line, this moves the line back to the initial 10 day training period. However if we do this we can't make any other changes for at least 10 days.
What latest outage? If you've reported a fault we can look at refunding the downtime while you weren't able to use the service.
Quote also, who do I speak with regarding the compensation for the lack of service with the latest outage?
What latest outage? If you've reported a fault we can look at refunding the downtime while you weren't able to use the service.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 62 of 67
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Re: 95214692
02-01-2015 1:41 PM
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I mean the time I was unable to use the service as listed in this ticket ref. Service was unavailable from 24th November to the 22nd December.
Ticket 92857936 shows that the SNR was dropped to 6 and the sync speed went up to 3.5Mb and was stable - can this be done again?
Ticket 92857936 shows that the SNR was dropped to 6 and the sync speed went up to 3.5Mb and was stable - can this be done again?
Message 63 of 67
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Re: 95214692
02-01-2015 3:13 PM
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Quote from: ravingkamikaze I mean the time I was unable to use the service as listed in this ticket ref. Service was unavailable from 24th November to the 22nd December.
Let me take a look at that and see what needs refunding.
Quote from: ravingkamikaze Ticket 92857936 shows that the SNR was dropped to 6 and the sync speed went up to 3.5Mb and was stable - can this be done again?
Yep, that's what I mentioned above. However if the SNR keeps going back to 9, then resetting it is just a short term fix each time.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 64 of 67
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Re: 95214692
02-01-2015 3:16 PM
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I've arranged a 1 month discount on your broadband to cover the downtime and I've placed the SNR reset now too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 65 of 67
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Re: 95214692
03-01-2015 11:23 AM
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hi. Thanks for that. I assume the discount will also apply to the line rental as I was unable to use the phonline either?
Message 66 of 67
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Re: 95214692
03-01-2015 12:38 PM
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Message 67 of 67
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