90 Day Money Back Guarantee query

[#1]

I have a question regarding the 90 Day Money Back Guarantee.
When I signed up with Plusnet, I believe I was entitled to a ‘90 Day Money Back Guarantee’.  I’ve just read the terms and conditions and I think I have to make a cancellation request in writing before the 90 days are up.  Could someone please let me know the exact date that my 90 days are up and the address I write to.
Thanks

[#2]

Hi Jessica
This is a customer forum, so we can not see your details. Your best bet is to raise a ticket on the portal.
Chilly

[#3]

If you go to members centre then account details on the left it will tell you

Quote

My Account and Payment Details Service Free-Online Broadband Plus up to 8Mb (Monthly Contract, Laptop + Desktop Wireless Kit, Activation Offer) Started 15 Dec 1998 End Next Payment 24 Mar 2008

this is mine

[#4]

Thanks guys...
I think it's the 6th Feb, 2008.  The day I signed up.
Cheers

[#5]

Hi Jessica,
The 90 day guarantee is effective if you migrated in to us. If you don't mind me asking, are you thinking of leaving and if so, why? Is there anything wrong with the service we can try and correct for you?

[#6]

By ‘migrated’, you mean from another service provider as opposed to having broadband for the first time?

[#7]

Yes, exactly. Apologies for that, I forget that just because I work with these sort of terms it doesn't mean everyone else does...