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9 days, and I still can't see my daily usage!
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- Re: 9 days, and I still can't see my daily usage!
9 days, and I still can't see my daily usage!
07-08-2012 3:02 PM
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Oh, the help line is polite, but their pie crust promises and lame excuses are wearing a bit thin now.
I reported the issue 9 days ago, and still I can't see my daily usage, this is important when streaming and downloading is heavy, but those in control can't see this. All I keep getting is 'we're working on it'
And no one can, or will, explain why this has happened.
All I know is it started at the date of a new billing period.
Help.
I reported the issue 9 days ago, and still I can't see my daily usage, this is important when streaming and downloading is heavy, but those in control can't see this. All I keep getting is 'we're working on it'
And no one can, or will, explain why this has happened.
All I know is it started at the date of a new billing period.
Help.
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Re: 9 days, and I still can't see my daily usage!
07-08-2012 4:36 PM
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Hi Wiz,
We have a problem with viewing usage at the moment for a number of customers. Unfortunately no ETA at the moment, we're working on it and will update as soon as we have more information.
Sorry I can't give any further information into this at the moment, I will keep you informed.
Chris
We have a problem with viewing usage at the moment for a number of customers. Unfortunately no ETA at the moment, we're working on it and will update as soon as we have more information.
Sorry I can't give any further information into this at the moment, I will keep you informed.
Chris
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Re: 9 days, and I still can't see my daily usage!
07-08-2012 9:19 PM
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Thanks for the prompt reply Chris, even if its no help to me atm, I can only trust your word that it will get sorted asap..
Ta very kindly.
Ta very kindly.
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Re: 9 days, and I still can't see my daily usage!
08-08-2012 7:55 PM
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What grates with me is that when phoning Plus Net, the assistant can see my usage, and informs me of the GB used, but I can't see it, thats is the most annoying thing and worry.
Maybe a nice new free router would solve this, I think it would be a nice gesture.
Maybe a nice new free router would solve this, I think it would be a nice gesture.
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Re: 9 days, and I still can't see my daily usage!
09-08-2012 10:49 AM
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Your worried about 9 days, I haven't been able to see any stats for many months now and just get told it will be fixed soon.
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Re: 9 days, and I still can't see my daily usage!
09-08-2012 11:24 AM
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On some affected accounts we can see the usage, unfortunately the workaround we have to use to do these means we can't see any breakdown of peak/off-peak without manually calculating it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: 9 days, and I still can't see my daily usage!
15-08-2012 2:26 PM
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Quote from: barberriley Your worried about 9 days, I haven't been able to see any stats for many months now and just get told it will be fixed soon.
You should now be able to see your usage.
Quote from: Wiz I reported the issue 9 days ago, and still I can't see my daily usage ...
Your problem's slightly different Wiz and we're still working on it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: 9 days, and I still can't see my daily usage!
16-08-2012 2:34 PM
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@Wiz
You should now be able to see your usage.
You should now be able to see your usage.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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