9 days, and I still can't see my daily usage!

[#1]

Oh, the help line is polite, but their pie crust promises and lame excuses are wearing a bit thin now.
I reported the issue 9 days ago, and still I can't see my daily usage, this is important when streaming and downloading is heavy, but those in control can't see this. All I keep getting is 'we're working on it'
And no one can, or will, explain why this has happened.
All I know is it started at the date of a new billing period.
Help. 

[#2]

Hi Wiz,
We have a problem with viewing usage at the moment for a number of customers. Unfortunately no ETA at the moment, we're working on it and will update as soon as we have more information.
Sorry I can't give any further information into this at the moment, I will keep you informed.
Chris

[#3]

Thanks for the prompt reply Chris, even if its no help to me atm, I can only trust your word that it will get sorted asap..
Ta very kindly.

[#4]

What grates with me is that when phoning Plus Net, the assistant can see my usage, and informs me of the GB used, but I can't see it, thats is the most annoying thing and worry.
Maybe a nice new free router would solve this, I think it would be a nice gesture. 

[#5]

Your worried about 9 days, I haven't been able to see any stats for many months now and just get told it will be fixed soon.

[#6]

On some affected accounts we can see the usage, unfortunately the workaround we have to use to do these means we can't see any breakdown of peak/off-peak without manually calculating it.

[#7]

Quote from: barberriley

Your worried about 9 days, I haven't been able to see any stats for many months now and just get told it will be fixed soon.

You should now be able to see your usage.

Quote from: Wiz

I reported the issue 9 days ago, and still I can't see my daily usage ...

Your problem's slightly different Wiz and we're still working on it.

[#8]

@Wiz
You should now be able to see your usage.