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#80649921 Response Please
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#80649921 Response Please
25-02-2014 9:22 AM
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Hi, I've had this ticket running for 3.5 weeks. BT have replaced the Openreach modem and now my line runs at an acceptable 20.7mb, which is a big improvement.
The ping is much faster and my upload speed has improved. However, my download speed is stuck at the old speed in tests - does the profile need updating to reflect the new line speed?
Can you please get the fault team to look please? 3 weeks seems like a long haul to get a speed fault fixed.
Thanks.
The ping is much faster and my upload speed has improved. However, my download speed is stuck at the old speed in tests - does the profile need updating to reflect the new line speed?
Can you please get the fault team to look please? 3 weeks seems like a long haul to get a speed fault fixed.
Thanks.
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Re: #80649921 Response Please
25-02-2014 10:47 AM
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Hi justinheathcote,
Would you be able to run us a Speed Test at http://speedtest.btwholesale.com including 'Further Diagnostics' and attaching a screenshot of the results onto this thread please?
I'd like to see what sort of speeds you're seeing using this. Whilst a fault is open with our suppliers, we're unable to see the connection rate between your Modem and FTTC Cabinet.
Would you be able to run us a Speed Test at http://speedtest.btwholesale.com including 'Further Diagnostics' and attaching a screenshot of the results onto this thread please?
I'd like to see what sort of speeds you're seeing using this. Whilst a fault is open with our suppliers, we're unable to see the connection rate between your Modem and FTTC Cabinet.
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Re: #80649921 Response Please
25-02-2014 4:58 PM
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jpeg attached
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Re: #80649921 Response Please
25-02-2014 5:48 PM
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Your profiles are all set correctly on our side and on our suppliers system. Was the speed test completed via Ethernet or Wireless?
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Re: #80649921 Response Please
25-02-2014 6:14 PM
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Rebooted both boxes. Seems ok now, running at the full 20mb. Thanks
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