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72 Hours Later Still Capped

sully48
Dabbler
Posts: 12
Registered: 24-12-2012

72 Hours Later Still Capped

Had problems with my Router a couple of weeks ago , new one was sent out which cured the fault since then iv had no drop outs.
Yet Internet is still capped at 1 meg or less which is pretty much useless to me need it lifting ASAP please.
Router is Synced at      443 / 7.599 yet plus net say line speed is 1.2
7 REPLIES
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: 72 Hours Later Still Capped

The best way to get it lifted now is to give PN a ring Smiley
Mention that your BT profile doesn't match your PN one and you should be away.
Alex Smiley
sully48
Dabbler
Posts: 12
Registered: 24-12-2012

Re: 72 Hours Later Still Capped

Cheers for the tip Alex, i just gave them a ring but didn't get anywhere spoke to a young girl basically trying to make me do the exact same hardware fault finding i did two weeks ago .
I disconnected the internet a few times today from the user interface from a web browser to see if the cap was lifted, but as far as i am aware the router has had a solid up time of over 3 days now iv been told i should wait another 72 hours to see so more checks can be ran .........
I mean i know certain details about how my internet should be running and that just doesn't seem right.
DSL Connection:
Uptime: 3 days, 1:41:17
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 7.599
Data Transferred (Sent/Received) [MB/GB]: 218,61 / 1,72
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: 72 Hours Later Still Capped

I'm assuming the line speed you are referring to is the one found here?
If so then you can always just try again and see if you get a more experienced CSC rep?
Alex Smiley
sully48
Dabbler
Posts: 12
Registered: 24-12-2012

Re: 72 Hours Later Still Capped

Yeah that's the one i tried again but no such luck .. kinda frustrating really as the last guy i spoke to pretty much said the only dc's on the line were user requested and happened today .... i don't understand how that can be seen as a drop from the exchange ?!?
When my router is telling me the connection to the exchange has been solid for 3 days constantly..

DSL Connection
Link Information
Uptime: 3 days, 2:40:14
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 7.599
Data Transferred (Sent/Received) [MB/GB]: 221,91 / 1,73
Output Power (Up/Down) [dBm]: 12,9 / 0,0
Line Attenuation (Up/Down) [dB]: 22,4 / 44,5
SN Margin (Up/Down) [dB]: 24,8 / 4,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 10.522 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 9 / 81.646
HEC Errors (Up/Down): 1 / 19.897
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: 72 Hours Later Still Capped

You need to run a BT diagnostic speed test which will tell you your IP Profile.
The Current Line speed given on the page houlton23 should match (rounded down to the nearest .1).
If they don't ring up and ask "for your current line speed to be set to match your IP Profile". Don't take any nonsense about having to wait - point out that your DSL connection is over 3 days. Keep ringing until you get someone who knows what they are doing - you might want to point them to this topic.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sully48
Dabbler
Posts: 12
Registered: 24-12-2012

Re: 72 Hours Later Still Capped

Alright finally got somewhere spoke to a nice chap called Tom , who understood straight away and lifted the cap .
Thanks Alex and Jelv big help i don't think i would of had the persistence to keep calling with out you.
Merry Xmas
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: 72 Hours Later Still Capped

Oh good! Smiley
Merry Xmas.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)