A ticket was raised on the 3rd July as my broadband had dropped below 0.5mg. Since then I have had 7 engineer visits and am now waiting for the 8th. Some have found a fault but have been unable to find where the fault was, apart from my house wiring to the pole was “fine”. The engineers have been up the pole (where they cut a neighbour off”) and done endless tests. Then they leave, my broadband is now as below.
So how much longer can this go on? 10 engineers? 20? I am now down at least £600, never mind the time wasted. Why do engineers need to come to the house when the line here has been checked multiple times and found to be fine? This has now appeared in the ticket:-
“If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer.”
I always thought my responsibility for faults started at the internal phone box. Now apparently I am expected to shin up to the roof to check the wiring, but as an OAP I would find this rather a difficult task.
I was also told several engineer visits ago that this was being raised to some higher level. Apparently this dropped back down to “normal, don’t panic” level. Not that this seems to make any difference.
My speed now….see attached.
So, in brief – terrible broadband, huge cost, no fix. What would you do?
