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6417/319 but browsing through treacle!

PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

6417/319 but browsing through treacle!

any clues about what can be wrong and any tests I can do that might pinpoint the problem.
The figures in the subject are at 8pm and I think they look pretty good but when I am browsing the web it seems to take a long time to load each page. Almost as if it has to think about it before it loads. I have disabled firewall and AV but it makes no difference. I am sure this has been creeping on for the lat couple of months. I have rebooted the router (Speedtouch) but it makes no difference.
Thanks
PT
25 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: 6417/319 but browsing through treacle!

Hiya,
Is there any chance you could show us what a traceroute looks like when you're seeing these problems?
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: 6417/319 but browsing through treacle!

Quote from: Jameseh
Hiya,
Is there any chance you could show us what a traceroute looks like when you're seeing these problems?

Maybe, if you give me a clue how to get one!
Jon
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: 6417/319 but browsing through treacle!

It will be necessary to open a DOS window.
In XP and Vista it is relatively easy. Click on the start menu button and select “Run” then type CMD and then press the Enter key. This will open a DOS window.
In Windows 7 it is more difficult as the Run command is hidden by default. The easy way out of this is to right click on the desktop, select “New” then “Shortcut” and type or paste this in the location box “C:\Windows\System32\cmd.exe” without the quotation marks assuming that Windows is installed in the C: Drive. This shortcut will then open a DOS window.
In the DOS window type "tracert bbc.co.uk" without the quotation marks then hit enter
One it has finished right click with the mouse and click on select all. The text will then change from white on black to black on white.  Pressing return on the keyboard will add the text to the clipboard and then you can past it into your post
nal2008
Dabbler
Posts: 22
Registered: 01-03-2008

Re: 6417/319 but browsing through treacle!

I'm having problems as well.
Could it be a problem with a gateway or load balancer?
traceroute (using linux) below:
nigel@nigel-main:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.251.195), 30 hops max, 40 byte packets
1  * * *
2  lo0-plusnet.ptn-ag2.plus.net (195.166.128.53)  12.679 ms  19.530 ms  22.996 ms
3  * * *
4  * * *
5  * * *
6  * * *
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
nigel@nigel-main:~$ traceroute www.plus.net
traceroute to www.plus.net (212.159.9.2), 30 hops max, 40 byte packets
1  * * *
2  lo0-plusnet.ptn-ag2.plus.net (195.166.128.53)  11.629 ms  12.663 ms  14.130 ms
3  * * *
4  * * *
5  * * *
6  * * *
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * fhw-lb04.plus.net (212.159.1.146)  24.722 ms
Nigel
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: 6417/319 but browsing through treacle!

That looks badly broken.
Can you try rebooting your router please?
nal2008
Dabbler
Posts: 22
Registered: 01-03-2008

Re: 6417/319 but browsing through treacle!

Rebooted router, traceroute follows:
nigel@nigel-main:~$ traceroute www.bbc.co.uk
traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1  * * *
2  lo0-plusnet.thn-ag3.plus.net (195.166.128.80)  10.996 ms  17.206 ms  18.098 ms
3  vl303.thn-gw1.plus.net (84.92.3.177)  16.355 ms  18.008 ms  19.297 ms
4  te2-3.thn-gw2.plus.net (212.159.1.5Cool  22.492 ms  23.234 ms  25.396 ms
5  rt0.thdo.bbc.co.uk (212.58.239.25)  70.494 ms  71.342 ms  71.378 ms
6  212.58.238.133 (212.58.238.133)  32.722 ms  23.848 ms  21.173 ms
7  te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222)  22.127 ms  23.680 ms  25.397 ms
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
nigel@nigel-main:~$ traceroute www.plus.net
traceroute to www.plus.net (212.159.9.2), 30 hops max, 40 byte packets
1  * * *
2  lo0-plusnet.thn-ag3.plus.net (195.166.128.80)  11.015 ms  12.443 ms  14.154 ms
3  vl303.thn-gw1.plus.net (84.92.3.177)  16.633 ms  17.564 ms  19.995 ms
4  te2-3.thn-gw2.plus.net (212.159.1.5Cool  21.244 ms  23.920 ms  25.636 ms
5  vl23.pte-gw2.plus.net (212.159.4.2Cool  26.922 ms  29.789 ms  31.018 ms
6  92.core.plus.net (212.159.1.92)  39.682 ms  30.469 ms  30.516 ms
7  fhw-lb04.plus.net (212.159.1.146)  66.811 ms  65.163 ms  65.504 ms
8  fhw-lb04.plus.net (212.159.1.146)  65.026 ms  64.685 ms  62.245 ms
Nigel
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: 6417/319 but browsing through treacle!

Can you traceroute to bbc.co.uk instead of www.bbc.co.uk?
nal2008
Dabbler
Posts: 22
Registered: 01-03-2008

Re: 6417/319 but browsing through treacle!

nigel@nigel-main:~$ traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.224.13Cool, 30 hops max, 40 byte packets
1  * * *
2  lo0-plusnet.thn-ag3.plus.net (195.166.128.80)  15.551 ms  15.668 ms  15.728 ms
3  vl303.thn-gw2.plus.net (84.92.3.17Cool  29.304 ms  30.524 ms  30.648 ms
4  rt0.thdo.bbc.co.uk (212.58.239.25)  30.686 ms  30.969 ms  31.094 ms
5  212.58.238.133 (212.58.238.133)  31.140 ms  31.609 ms  33.550 ms
6  * * *
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
Nigel
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: 6417/319 but browsing through treacle!

OK, I'll do mine soon when i get the problem again. It's typical, web browsing is now better than its been in ages!
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: 6417/319 but browsing through treacle!

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Jon>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    28 ms    99 ms    99 ms  speedtouch.lan [192.168.1.254]
  2    45 ms    57 ms    65 ms  lo0-plusnet.pcl-ag04.plus.net [195.166.128.134]
  3    98 ms  202 ms  206 ms  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
  4  135 ms  216 ms    47 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5  202 ms  200 ms  103 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    36 ms    37 ms    45 ms  212.58.238.133
  7    35 ms    37 ms    37 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
There you go. Its pretty sluggish now.
Jon
Oleo
Grafter
Posts: 58
Registered: 22-01-2009

Re: 6417/319 but browsing through treacle!

Wondering if I can tag onto this thread as well, here is a couple of traces:
Hop one is my router, otherwise that's it to bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <
  2    32 ms    32 ms    34 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    29 ms    29 ms    30 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    74 ms  206 ms  204 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    30 ms    29 ms    31 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    31 ms    31 ms    30 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    30 ms    30 ms    31 ms  212.58.238.133
  8    30 ms    30 ms    30 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <
  2    31 ms    31 ms    30 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    30 ms    30 ms    30 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    30 ms    30 ms    31 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    30 ms    30 ms    30 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    30 ms    29 ms    31 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    30 ms    29 ms    30 ms  212.58.238.133
  8    30 ms    30 ms    29 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    2 ms    <1 ms    <
  2    30 ms  192 ms  165 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    79 ms  216 ms  222 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    30 ms    30 ms    29 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    30 ms    29 ms    30 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    31 ms    31 ms    31 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    30 ms    30 ms    30 ms  212.58.238.133
  8    31 ms    30 ms    30 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: 6417/319 but browsing through treacle!

Quote from: PhyllisTyne
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Jon>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    28 ms    99 ms    99 ms  speedtouch.lan [192.168.1.254]
  2    45 ms    57 ms    65 ms  lo0-plusnet.pcl-ag04.plus.net [195.166.128.134]
  3    98 ms   202 ms   206 ms  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
  4   135 ms   216 ms    47 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5   202 ms   200 ms   103 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    36 ms    37 ms    45 ms  212.58.238.133
  7    35 ms    37 ms    37 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
There you go. Its pretty sluggish now.
Jon

Does this indicate a problem somewhere?
Thanks
Jon
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: 6417/319 but browsing through treacle!

I am not sure but the increased lag within Plusnet is worrying
Quote
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    42 ms    37 ms    36 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3    37 ms    39 ms    38 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
  4    37 ms    38 ms    37 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5   102 ms   111 ms   134 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    40 ms    36 ms    38 ms  212.58.238.149
  7    37 ms    36 ms    37 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
and my browsing is OK
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: 6417/319 but browsing through treacle!

just pinged the 3rd hop in PhyllisTyne last tracert from my 21cn line and got this
Quote
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=16ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=16ms TTL=252
Reply from 84.92.0.229: bytes=32 time=20ms TTL=252
Reply from 84.92.0.229: bytes=32 time=23ms TTL=252
Reply from 84.92.0.229: bytes=32 time=17ms TTL=252
Reply from 84.92.0.229: bytes=32 time=16ms TTL=252
Reply from 84.92.0.229: bytes=32 time=113ms TTL=252
Reply from 84.92.0.229: bytes=32 time=138ms TTL=252
Reply from 84.92.0.229: bytes=32 time=179ms TTL=252
Reply from 84.92.0.229: bytes=32 time=212ms TTL=252
Reply from 84.92.0.229: bytes=32 time=42ms TTL=252
Reply from 84.92.0.229: bytes=32 time=66ms TTL=252
Ping statistics for 84.92.0.229:
    Packets: Sent = 65, Received = 65, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 212ms, Average = 27ms