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5 days no phone

jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

5 days no phone

Hi, ive had a problem with my phone line which is now fixed, had bt engineer out today.
I've checked online with my account and my speed was 21mb now its just over 11mbps, will it automatically put itself right or will customer service have to reset something?
15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: 5 days no phone

Our tests are still showing your sync speeds as 24mbps so you should be getting better speeds.

Have you tried disconnecting and reconnecting your PPP session?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Hi, thanks for the quick reply, not sure what you mean by reset ppp
Regards
Jono
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Hi Just checked estimated line speed its gone form 21 to

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
11.6 Mb
The wires on the main socket were causing all sorts of crackling on line and permanently engaged

jono

 
Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: 5 days no phone

Hey there. I've adjusted your connection profile now, if you reboot your router you should see a faster speed.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Hi Anoush, Thanks for that, yes my download speed is back to normal but ( theirs always a but) my upload speed is down to a third of what is normal for me, I've done some tests and im putting results here for you, I don't know if this is a problem at the moment but I'm finding web pages taking an age to load and getting time outs a lot as well.

If you need any more information please let me know and I'll send what is necessary


8/31/2016 1:05 PM GMT 51.7.146.217 19.99 Mb/s 0.38 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/31/2016 1:03 PM GMT 51.7.146.217 20.94 Mb/s 0.36 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/31/2016 1:01 PM GMT 51.7.146.217 20.79 Mb/s 0.38 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/30/2016 5:40 PM GMT 194.75.91.182 20.38 Mb/s 0.35 Mb/s 20 ms London < 50 mi Share
8/30/2016 5:12 PM GMT 51.7.148.116 18.28 Mb/s 0.39 Mb/s 24 ms York ~ 50 mi Share
8/24/2016 6:33 PM GMT 51.7.146.6 20.93 Mb/s 0.98 Mb/s 25 ms Newcastle upon Tyne < 50 mi Share
8/17/2016 6:07 PM GMT 51.7.147.130 20.93 Mb/s 1.00 Mb/s 24 ms Newcastle upon Tyne < 50 mi Share
8/17/2016 6:05 PM GMT 51.7.147.130 20.91 Mb/s 0.94 Mb/s 26 ms Newcastle upon Tyne < 50 mi Share

As you can see i usually have at least 1mbps upload

regards

Jono

 
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

just thought I'd add a note, its like wading through treacle, im trying to sort pet insurance and all I'm getting is timed out or taking ages to load pages.I'm supposed to be on the new plus net gateway which should be better

 

regards

Jono

 
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Hi anoush, Me again ,been looking at router stats and noticed this

Uptime: 0 days, 2:34:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 24,382
Data Transferred (Sent/Received) [MB/MB]: 15.30 / 259.04
Output Power (Up/Down) [dBm]: 11.4 / 0.0
Line Attenuation (Up/Down) [dB]: 1.9 / 4.5
SN Margin (Up/Down) [dB]: 34.1 / 3.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

regards

Jono

 
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: 5 days no phone

It looks like your upload has been capped which is why the SNR margin is so high on your upload.

I'm just looking at this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Hi, Just wondering whats happening Mathew, should I raise a ticket about this problem? The problem with the main BT socket was two wires were degraded and touching so I had no dialing tone bad interference and permanent  engaged tone when someone tried to phone in. It had this problem for 5 days, hence the trouble I'm experiencing now.

If I need to raise a ticket could you let me know and I'll do so as soon as possible

regards

jono

 

 
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: 5 days no phone

I've put through a line reset which should sort this out.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Thanks very much hope it gets me back to normal, been one of those weeks, somebody took paint of my car in car park yesterday

Regards
Jono
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: 5 days no phone

Let us know if you're still having issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jono
Rising Star
Posts: 242
Thanks: 2
Fixes: 1
Registered: ‎24-01-2008

Re: 5 days no phone

Ok will do, do i need to reboot router or leave alone for few days?
Jono
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: 5 days no phone

You shouldn't have to do anything.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team