5 days no phone
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- Re: 5 days no phone
5 days no phone
30-08-2016 5:23 PM
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I've checked online with my account and my speed was 21mb now its just over 11mbps, will it automatically put itself right or will customer service have to reset something?
Re: 5 days no phone
30-08-2016 5:27 PM
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Re: 5 days no phone
30-08-2016 5:45 PM
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Regards
Jono
Re: 5 days no phone
30-08-2016 6:22 PM
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Hi Just checked estimated line speed its gone form 21 to
- Estimated line speed:
- There's no speed estimate currently held on your account.
- Current line speed:
- 11.6 Mb
- The wires on the main socket were causing all sorts of crackling on line and permanently engaged
jono
Re: 5 days no phone
31-08-2016 10:38 AM
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Hey there. I've adjusted your connection profile now, if you reboot your router you should see a faster speed.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: 5 days no phone
31-08-2016 2:16 PM
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Hi Anoush, Thanks for that, yes my download speed is back to normal but ( theirs always a but) my upload speed is down to a third of what is normal for me, I've done some tests and im putting results here for you, I don't know if this is a problem at the moment but I'm finding web pages taking an age to load and getting time outs a lot as well.
If you need any more information please let me know and I'll send what is necessary
8/31/2016 1:05 PM GMT 51.7.146.217 19.99 Mb/s 0.38 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/31/2016 1:03 PM GMT 51.7.146.217 20.94 Mb/s 0.36 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/31/2016 1:01 PM GMT 51.7.146.217 20.79 Mb/s 0.38 Mb/s 27 ms Newcastle upon Tyne < 50 mi Share
8/30/2016 5:40 PM GMT 194.75.91.182 20.38 Mb/s 0.35 Mb/s 20 ms London < 50 mi Share
8/30/2016 5:12 PM GMT 51.7.148.116 18.28 Mb/s 0.39 Mb/s 24 ms York ~ 50 mi Share
8/24/2016 6:33 PM GMT 51.7.146.6 20.93 Mb/s 0.98 Mb/s 25 ms Newcastle upon Tyne < 50 mi Share
8/17/2016 6:07 PM GMT 51.7.147.130 20.93 Mb/s 1.00 Mb/s 24 ms Newcastle upon Tyne < 50 mi Share
8/17/2016 6:05 PM GMT 51.7.147.130 20.91 Mb/s 0.94 Mb/s 26 ms Newcastle upon Tyne < 50 mi Share
As you can see i usually have at least 1mbps upload
regards
Jono
Re: 5 days no phone
31-08-2016 3:04 PM
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just thought I'd add a note, its like wading through treacle, im trying to sort pet insurance and all I'm getting is timed out or taking ages to load pages.I'm supposed to be on the new plus net gateway which should be better
regards
Jono
Re: 5 days no phone
31-08-2016 4:37 PM
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Hi anoush, Me again ,been looking at router stats and noticed this
Uptime: 0 days, 2:34:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 24,382
Data Transferred (Sent/Received) [MB/MB]: 15.30 / 259.04
Output Power (Up/Down) [dBm]: 11.4 / 0.0
Line Attenuation (Up/Down) [dB]: 1.9 / 4.5
SN Margin (Up/Down) [dB]: 34.1 / 3.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
regards
Jono
Re: 5 days no phone
31-08-2016 4:41 PM
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Re: 5 days no phone
01-09-2016 1:50 PM
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Hi, Just wondering whats happening Mathew, should I raise a ticket about this problem? The problem with the main BT socket was two wires were degraded and touching so I had no dialing tone bad interference and permanent engaged tone when someone tried to phone in. It had this problem for 5 days, hence the trouble I'm experiencing now.
If I need to raise a ticket could you let me know and I'll do so as soon as possible
regards
jono
Re: 5 days no phone
01-09-2016 2:04 PM
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Re: 5 days no phone
01-09-2016 3:30 PM
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Regards
Jono
Re: 5 days no phone
01-09-2016 4:44 PM
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Re: 5 days no phone
01-09-2016 5:19 PM
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Jono
Re: 5 days no phone
01-09-2016 5:22 PM
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