For 4 years I've been with Plusnet. Each time the phone rang our broadband connection would die and the phone line crackled or cut out. Then nights with no connection and we just thought they must be doing some work...
After the 1st visit from an engineer nothing was fixed, struggled on. It was blamed on our phone (which was brand new).
Moved house and took PlusNet with us, same issue. First year called about the same issues, blamed our phone (we have different phones that are pre-used from family that worked perfectly well).
During studying my internet would drop over and over, if the phone rang we would have no internet and the phone line would just cut out again.
Had another engineer, the second one actually did some work (we made a complaint about the first on this occassion) but it didn't fix anything. PlusNet claimed they could see our internet connection was fine, except when I read back to him the times we recorded it kept disconnecting, then he admitted it had indeed stopped.
Now I'm paying a lot of money and have had to call another engineer out who after my threats to leave has finally (possibly) fixed the issue proving it was not our phones fault. Despite the many hours I've wasted trying to get through to PlusNet; hour long waiting times and sometimes so long my phone battery would die, to keep sorting all this out the refund hardly covers any of the stress this has caused, baring in mind they only refund what you manage to complain about, not the many evenings I've been too tired to call or simply couldn't get through. A few nights ago I had to unplug all my phones so I could do an online test in case I go disconnected part way through.
I can't describe how disappointed I am and the £2 "discount" they want to offer me to put up with them for a further 18 months is an insult.
If you're reading through, looking for reviews before joining PlusNet, I would advise that if you have the option, avoid them.
