4 Weeks of connection problems - still not resolved - HELP
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4 Weeks of connection problems - still not resolved - HELP
30-05-2012 8:44 PM
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Robert
Re: 4 Weeks of connection problems - still not resolved - HELP
31-05-2012 11:09 AM
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I'm now taking ownership of the fault and will push things towards a long term fix ASAP as I can see a few things that have been tried haven't kept the line stable for very long.
I've also just taken a very close look at how we've handled the case and can see a few things so far that we could have done better, all this will go towards a structured set of recommendations I'll be making for improvements for the future...
Thanks for your patience so far, I'll be in touch soon.
Re: 4 Weeks of connection problems - still not resolved - HELP
31-05-2012 11:12 AM
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Robert
Re: 4 Weeks of connection problems - still not resolved - HELP
01-06-2012 10:15 AM
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regards robert
Re: 4 Weeks of connection problems - still not resolved - HELP
01-06-2012 3:12 PM
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I'll be looking at this again shortly.
Quote I am worried that if it is not fixed today, it will not get fixed until after the bank holidays
I perfectly understand your difficulties, being realistic though that is a bit of a tall order. That doesn't mean to say we won't continue to do our best for you though.
I'll aim to update you again in detail before the end of the day.
Re: 4 Weeks of connection problems - still not resolved - HELP
01-06-2012 5:14 PM
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Now ( Friday afternoon) I am being told via the internet ( which I do not have) that you need to send an engineer, fare enough but that appointment presumably cant be made until next Wednesday at the earliest, by which time I will have had no connection for 10 DAYS.. You have both my landline and mobile number - why could someone not phone me or text me, to arrange an appointment.
Please advise me how to make a complaint about service.
Re: 4 Weeks of connection problems - still not resolved - HELP
01-06-2012 7:39 PM
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Re: 4 Weeks of connection problems - still not resolved - HELP
02-06-2012 12:21 PM
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I have had the same problem since day 1.
The big problem being is that plusnet use a load of BS to fudge facts and figures.
For example _Adam_Walker_ said it was fixed on the 17th ... oh really? what was the root cause of the issue adam?
Plusnet class a problem as fixed if you line comes back up and absolutely point blank refuse to get to the root cause of the issue.
feel free to prove me wrong, I have a long history of exactly the same types of issue
Re: 4 Weeks of connection problems - still not resolved - HELP
06-06-2012 10:28 AM
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Re: 4 Weeks of connection problems - still not resolved - HELP
11-06-2012 11:12 AM
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Re: 4 Weeks of connection problems - still not resolved - HELP
11-06-2012 4:42 PM
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Re: 4 Weeks of connection problems - still not resolved - HELP
11-06-2012 6:18 PM
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