4.5mb Down / 0.1mb Up, why so slow upload?
Hi Support,
Am on the PlusNet Extra package, have been for a few months now. For the first few months speed was good. However all this last week I've noticed that whilst the download speed is about right, the upload speed is really bad compared to my previous provided (Orange) and the previous performance from Plus. This is unusual.
I've run this same test various times of day on smartphone, ipod, and two different laptops and results are all the same - approx 4.5mb down and 0.1mb up. I'm used to getting arond 0.35mb upload speeds.
Whilst the 4.5mb down is OK, the browsing experience does appear to be somewhat slower than I'm used too from you. Is there anything wrong?
1) I've completed the troubleshooting section of your website for Broadband speed
2) My router is left on 24/7
3) Speedtester.bt shows the following results:
a) Downstream rate 6.5mb
b) IP Profile 5mb
c) Download speed 3.5mb
I'm normally sitting within 10 feet of my router in visible distance. Its a newish Plusnet router, (only signed up a few months ago with you).
Any ideas why such a slow upload?
thanks
Barry
Am on the PlusNet Extra package, have been for a few months now. For the first few months speed was good. However all this last week I've noticed that whilst the download speed is about right, the upload speed is really bad compared to my previous provided (Orange) and the previous performance from Plus. This is unusual.
I've run this same test various times of day on smartphone, ipod, and two different laptops and results are all the same - approx 4.5mb down and 0.1mb up. I'm used to getting arond 0.35mb upload speeds.
Whilst the 4.5mb down is OK, the browsing experience does appear to be somewhat slower than I'm used too from you. Is there anything wrong?
1) I've completed the troubleshooting section of your website for Broadband speed
2) My router is left on 24/7
3) Speedtester.bt shows the following results:
a) Downstream rate 6.5mb
b) IP Profile 5mb
c) Download speed 3.5mb
I'm normally sitting within 10 feet of my router in visible distance. Its a newish Plusnet router, (only signed up a few months ago with you).
Any ideas why such a slow upload?
thanks
Barry
Hi fastonebaz,
we have a few people reporting slow upload on the Thomson TG585v8 in this thread. Could you tell me what the make and model of the wireless adapter in your computer is please?
Jojo
we have a few people reporting slow upload on the Thomson TG585v8 in this thread. Could you tell me what the make and model of the wireless adapter in your computer is please?
Jojo
Hi JoJo,
Have flashed the router with new firmware v8.2.7.8. Easy and successful. First speed test after is:
So, on the face of it, this has been successful, although I'll keep monitoring it over next few days and report back if it slips again.
Thanks
FoB
Have flashed the router with new firmware v8.2.7.8. Easy and successful. First speed test after is:
So, on the face of it, this has been successful, although I'll keep monitoring it over next few days and report back if it slips again.
Thanks
FoB
Hi
I've been plagued by lag when playing (mainly black ops and MW2) on my xbox. I never get to be host and the even when connection strength is apparently full i still notice lag. Here are my results of a speedtest on my windows 7 pc connected via a Realtek RTL8191SU wireless n adapter:
My router is the thomson TG585 v Software Release: 8.2.6.5
I'm quite pleased with the download speed and having ran the same speedtest on my android phone connected to the same wirelss network via wireless g, i get similar results, although higher ping of around 50. Unfortunately i can't run the test on the xbox but would like to know the results for this, although it sits right next to my pc and is connected wirelessly via wireless g.
Is the upload speed normal to be this low (relative to the download speed)? I've heard that this usually determines if you get host, especially since black ops has no dedicated servers.
Is there anyway to increase this (i.e. is plusnet throttling upload speed)? I've looked to see if i can get on the fiber optic trial but I'm not sure when it will come to Acomb (a subsiduary of York), which may get it later this month and i would be keen to get on it if i can, anyway to find out when it's completed?
Cheers, Matt.
I've been plagued by lag when playing (mainly black ops and MW2) on my xbox. I never get to be host and the even when connection strength is apparently full i still notice lag. Here are my results of a speedtest on my windows 7 pc connected via a Realtek RTL8191SU wireless n adapter:
My router is the thomson TG585 v Software Release: 8.2.6.5
I'm quite pleased with the download speed and having ran the same speedtest on my android phone connected to the same wirelss network via wireless g, i get similar results, although higher ping of around 50. Unfortunately i can't run the test on the xbox but would like to know the results for this, although it sits right next to my pc and is connected wirelessly via wireless g.
Is the upload speed normal to be this low (relative to the download speed)? I've heard that this usually determines if you get host, especially since black ops has no dedicated servers.
Is there anyway to increase this (i.e. is plusnet throttling upload speed)? I've looked to see if i can get on the fiber optic trial but I'm not sure when it will come to Acomb (a subsiduary of York), which may get it later this month and i would be keen to get on it if i can, anyway to find out when it's completed?
Cheers, Matt.
HI Mathias,
The upload is restricted to 448k but as you are on ADSL2+ this can be uncapped free of charge and you would receive up to about 1Mbps upload. Most customers do not require a high upload and when we uncap the upload this can have an effect on the downstream so we restrict it to offer a better overall performance. If you want me to have yours uncapped I would be happy to do so.
Jojo
The upload is restricted to 448k but as you are on ADSL2+ this can be uncapped free of charge and you would receive up to about 1Mbps upload. Most customers do not require a high upload and when we uncap the upload this can have an effect on the downstream so we restrict it to offer a better overall performance. If you want me to have yours uncapped I would be happy to do so.
Jojo
Hi Matt,
It normally takes effect in about 24 hours and the main reason it's set like that by default is because it can compromise the downstream.
Jojo
It normally takes effect in about 24 hours and the main reason it's set like that by default is because it can compromise the downstream.
Jojo
Hi Matt,
I've just checked the order and it's not due to complete until next wednesday. So basically it's gone through as a 7 day order instead of 24 hours. Sorry about that but I'm going to have to investigate why this has happened as our ordering system should have done it in 24hrs.
Jojo
I've just checked the order and it's not due to complete until next wednesday. So basically it's gone through as a 7 day order instead of 24 hours. Sorry about that but I'm going to have to investigate why this has happened as our ordering system should have done it in 24hrs.
Jojo